Client Service Representative

Customer Service Representative – Litigation Management Undeliverable team Wilmington, DE On-Site Monday – Friday – 9a-6pm EST As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So, join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for clients every time. As a Customer Service Representative Undeliverable team member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. In this role, you would be responsible for researching service of process documents both hardcopy and electronic, that were not delivered successfully the first time. You will handle incoming and outgoing calls and emails to clients regarding these documents and other service of process related inquiries for our internal customers. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best. Some of the things you will be doing: Building relationships with our clients to better understand their unique needs and concerns Responding to customer inquiries in a professional, accurate, and in a timely fashion Responding to customer inquiries via Outlook, Salesforce, or phone Navigating quickly between multiple databases quickly and accurately Fulfilling requests and answering questions for internal customers Review and process of legal documents Research and analysis of legal documents These technical skills, experience, and qualifications will provide a successful foundation for this position: ​ Energetic self-starter who thrives in a fast-paced, team-oriented environment High attention to detail and accuracy Strong prioritization and time management skills Effective verbal and written communication skills Strong Customer Service Skills Problem-solving skills Strong research skills Be a model employee of the CSC value of service Strong computer skills and proficiency in MS Office: Word, Outlook, Excel Salesforce Experience a plus #CSC #CSCCareers #Hybrid