Client Services Associate Project Manager

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary The Associate Project Manager, Client Services, supports the successful delivery of eDiscovery projects throughout the Electronic Discovery Reference Model lifecycle. Working closely with Project Managers, clients, and cross-functional teams, this role coordinates project activities, monitors timelines and deliverables, maintains accurate documentation, and helps ensure that projects are completed accurately, on schedule, and in accordance with client requirements and Epiq’s quality standards. The successful candidate will be highly organized, client-focused, and comfortable managing multiple priorities in a fast-paced, deadline-driven environment. This position provides an opportunity to further develop expertise in eDiscovery project management, legal technology, client relationship management, and global service delivery. Key Responsibilities Project Coordination and Delivery Support eDiscovery projects from initiation and planning through delivery and closure. Translate client requirements into clear, actionable tasks and operational work requests. Track project milestones, deliverables, timelines, dependencies, and potential risks. Coordinate with internal teams to support data intake, processing, hosting, document review, productions, and other eDiscovery activities. Maintain accurate and up-to-date project plans, status reports, workflow records, and supporting documentation. Assist Project Managers with resource coordination, project forecasting, deadline management, and project closeout. Monitor project progress and proactively identify or escalate issues that may affect quality, scope, or delivery timelines. Support continuity of service by providing clear project updates and effective handoffs between teams and shifts. Client Service and Communication Serve as a reliable point of contact for clients and internal stakeholders, providing timely, clear, and professional communication. Support client onboarding, project kick-off meetings, and ongoing engagement activities. Proactively communicate project status, upcoming milestones, risks, dependencies, and changes in requirements. Respond promptly to client inquiries and coordinate with the appropriate internal teams to support timely resolution. Escalate project risks, service concerns, or client issues to the Project Manager or relevant leadership when required. Build trusted client relationships through responsive communication, attention to detail, and consistent service delivery. Demonstrate a client-first approach while managing expectations and maintaining professional standards. Quality and Operational Excellence Verify that client instructions and project requirements are accurately documented, communicated, and executed. Review project reports, work requests, and deliverables for accuracy, completeness, and compliance with established quality standards. Follow applicable company policies, information security requirements, client protocols, and eDiscovery best practices. Assist with troubleshooting issues involving processed, hosted, reviewed, or produced data. Identify opportunities to improve workflows, reduce risk, and enhance operational efficiency and client experience. Participate in process improvement initiatives and contribute to the standardization of project management practices. Support project financial activities, including matter tracking, invoice review, billing validation, and reconciliation, as required. Collaboration and Stakeholder Management Partner closely with Project Managers, Client Services professionals, Operations, Technology, and other supporting teams. Coordinate activities across geographically distributed and cross-functional teams to support seamless project delivery. Provide clear instructions, timely updates, and complete project information to internal stakeholders. Promote effective knowledge sharing and continuity of service across teams and shifts. Build collaborative working relationships that support quality, accountability, client satisfaction, and successful project outcomes. Qualifications and Experience Bachelor’s degree in Business Administration, Information Technology, Legal Studies, Project Management, or a related discipline. An equivalent combination of education and relevant professional experience may also be considered. Minimum of four years of experience in eDiscovery project management, eDiscovery operations, legal technology, or a related field. Working knowledge of the Electronic Discovery Reference Model and common eDiscovery workflows. Hands-on experience with Relativity or other eDiscovery processing and document review platforms. Experience supporting activities such as data intake, processing, hosting, document review, and productions. Experience managing multiple projects, priorities, and deadlines in a fast-paced environment. Strong written and verbal communication skills, with the ability to communicate effectively with clients and internal stakeholders. Strong organizational skills and attention to detail. Ability to identify project risks, resolve routine issues, and escalate matters appropriately. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word. Willingness and ability to work during U.S. business hours, which will require working India night shifts. Familiarity with project management tools, document management systems, and client reporting processes. Experience supporting global clients and collaborating with geographically distributed teams. Relativity Certified Administrator (RCA) or another relevant Relativity certification. This role requires regular computer-based work and participation in virtual client and internal meetings. The position involves managing multiple assignments in a fast-paced, deadline-driven environment. Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.