Client Success Associate

About NTI NetTech International (NTI) provides back-office and technical support services to U.S.-based companies. Our team is composed of talented professionals dedicated to delivering high-quality solutions, operational excellence, and exceptional customer service. At NTI, collaboration, accountability, and continuous improvement drive everything we do. We believe in investing in our people and creating opportunities for growth while supporting innovative companies across multiple industries. Position Overview We are seeking a Client Success Associate to join our team in support of one of our U.S.-based partners. In this role, you will help ensure customers receive an exceptional experience throughout their journey by supporting account management activities, customer communications, renewals, onboarding efforts, and operational coordination. This position is ideal for someone who is highly organized, detail-oriented, proactive, and passionate about delivering outstanding customer experiences. Key Responsibilities Core Responsibilities Support customer accounts and help maintain strong client relationships. Coordinate customer meetings, training sessions, business reviews, and follow-up activities. Assist with customer onboarding, account transitions, and ongoing engagement efforts. Monitor customer requests and ensure timely follow-up with internal teams. Project / Operational Responsibilities Prepare customer reports, presentations, contracts, renewal agreements, and other documentation. Maintain accurate customer records and activity logs within HubSpot and other business systems. Assist with renewal and account expansion initiatives through administrative and operational support. Identify opportunities to improve customer engagement processes and operational efficiency. Collaboration & Communication Work closely with Client Success Managers and cross-functional teams. Participate in customer meetings and communications. Coordinate with internal departments to ensure successful delivery of products and services. Required Qualifications 2+ years of experience in Customer Success, Account Management, Customer Service, Sales Support, Project Coordination, or a related field. Strong written and verbal communication skills in English and Spanish. Excellent organizational skills and attention to detail. Experience managing multiple priorities in a fast-paced environment. Experience with Microsoft Office Suite. Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, or similar tools. Customer-focused mindset with strong problem-solving abilities. Preferred Qualifications Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Experience supporting SaaS products or technology-based services. Experience with HubSpot. Experience working with U.S.-based customers or organizations. Project coordination or account management experience. Skills & Competencies Strong customer service orientation Excellent communication and relationship-building skills Attention to detail and organization Ability to manage multiple projects and deadlines Problem-solving and critical-thinking skills Team-oriented mindset Self-motivated and proactive approach to work What We Offer Benefits under Dominican Labor Law Equipment Provided 13 U.S. Holidays + Flexible PTO Hybrid work environment Collaborative and supportive team culture Learning and development opportunities Exposure to U.S.-based clients and business operations Growth potential within NTI Work Environment Full-time position Location: Santiago, Dominican Republic Work Model: Hybrid Remote: Monday and Friday In-office: Tuesday, Wednesday, and Thursday Reports to: Client Success Manager Schedule: Monday–Friday, aligned with Texas business hours (8:00 AM – 5:00 PM CT). Depending on daylight saving time, working hours in the Dominican Republic will be either 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM. Interview Process Application Review HR Screening Call Hiring Manager Interview Final Interview Offer Stage