Experience: 2.00 + years
Salary: Confidential (based on experience)
Expected Notice Period: 7 Days
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Remote
Placement Type: Full Time Indefinite Contract(40 hrs a week/160 hrs a month)
(*Note: This is a requirement for one of Uplers' client - Search Visibility Startup (AI))
What do you need for this opportunity?
Must have skills required:
Agency Experience, AI Tools, ClickUp/Slack, Real estate experience, Seo knowledge, Client Communication, Inbox management, Judgment skills, organization skills, Stakeholder coordination
Search Visibility Startup (AI) is Looking for:
Client Success Coordinator
About US
We are a fast-growing agency that helps real estate professionals win visibility across search engines and AI answer engines (AEO/SEO). We pair hands-on strategy with a heavily automated, AI-native operation, so a small, sharp team can deliver far more than its size would suggest.
The role
We are looking for a Client Success Coordinator to be the reliable human center of our client operations. You will run onboarding calls, own our support inbox, keep clients informed, and coordinate between clients and our delivery team so that nothing slips and every interaction feels both professional and personal.
As we grow, you will take over the day-to-day client success work currently handled by our VP of Client Success, freeing him to focus on strategy and high-priority accounts. This role suits someone who thinks in systems, exercises strong judgment, communicates beautifully, and is comfortable working alongside AI tools rather than around them.
What You''''ll Do
Talk to clients, and do it well: Run onboarding calls and regular check-ins, and handle client email and messaging with clarity and warmth. Adapt your tone to each client and each situation.
Own the support inbox and client portal: Triage incoming requests, resolve what you can, and escalate what you can''''t. Reply to portal messages, and review onboarding submissions to approve or flag them.
Coordinate delivery: Act as the translation layer between clients and our engineering and content teams. Move work between our project management system and client conversations, relay updates in both directions, schedule calls, and keep tasks moving to completion.
Triage and use judgment: Know what needs leadership''''s attention, what needs the engineering team''''s attention, and what you can simply handle yourself. Flag sales opportunities and urgent issues right away.
Leverage our tools: Use our internal AI agents and automations heavily, for things like publishing content and drafting responses, and spot-check their output rather than trusting it blindly.
Keep a daily rhythm: Build and maintain a consistent daily cadence covering the support inbox, portal QA and messages, content ready to publish, and follow-ups with clients who have not had a recent progress update. You set your own flow and stay on top of it without being told what to do first.
Improve the machine: Notice friction and suggest better workflows, new automations, filters, or tooling changes. We can build or adjust almost anything we just need good feedback to act on.
What We''''re Looking For
- Exceptional English communication: This role is highly client-facing, so near-native written and spoken fluency and a warm, polished style are essential.
- Strong judgment and contextual awareness: You can read a situation, prioritize sensibly, and make sound calls about when to act, when to wait, and when to escalate. This is the heart of the role.
- Highly organized and self-directed: You create your own daily flow and follow through reliably without close oversight.
- Comfortable with technology and AI tools: You do not need to write code, but you should be the kind of person who leans on tools to work efficiently, picks up new software quickly, and verifies what those tools produce.
- Eager to learn: Our systems, products, and tools evolve constantly, and you are excited to keep learning and adapting.
- Professional communication habits: You naturally get the details right: no broken links, clean and clickable formatting, tidy email threads, and messaging matched to the recipient.
- Reliable and detail-oriented: People can count on you to catch what others miss and to close the loop.
Nice to have
- Familiarity with SEO, AEO, digital marketing, or website builds. We are happy to teach this.
- Experience in real estate, agency, or client services environments.
- Experience with tools such as ClickUp, Slack, Google Workspace, Semrush, or Webflow.
Why this role
- You will be the human layer in a highly automated operation, providing the judgment and context that cannot be automated.
- Real ownership and direct access to leadership, with your feedback shaping how the company works.
- Room to grow as the company grows.
Note: This role is open for female candidates only.
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!