Client Success Coordinator

Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines. We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern. We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity Our Client Success team ensures that every client has a seamless, positive, and results-driven experience. Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our sales, operations, and technology teams to deliver what has been sold while creating lasting client value. This role is about more than project management. It requires taking ownership, anticipating needs, solving problems before they escalate, and helping clients see how their programs connect to their broader business goals. We rely on our Coordinators to be proactive, resourceful, and committed to client success, turning everyday interactions into long-term partnerships. Employment Level: Mid-level Employment Type: Full-time Location: Philippines Working Hours: 9PM to 6AM PHT (Apr - Oct) or 10PM to 7AM PHT (Nov - Mar) What you'll do Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals. Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise. Prepare regular client campaign reports. Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes. Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success. Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard. Help establish processes to increase efficiency and offer creative solutions to solve problems. Who you are A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom. Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy. Highly organized, able to juggle multiple accounts while still giving each client personal attention and care. Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers. Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals. Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date. Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations. A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements. Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success. Must have a working laptop/pc and, internet, and a backup connection. **The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. ** What we offer you Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. Remote-First Culture: Work from the comfort of your home. Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year. Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF. Healthcare : Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure. De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines. Wellness Perks: Access the Headspace app to support your well-being. Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. #LI-Remote Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company. Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor. Monthly Pay Range ₱37,500 — ₱46,000 PHP EOE statement We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. Pre-employment screening required. TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring. Any AI-generated or incomplete application answers will be auto-rejected.