Client Success Director

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Drive Client Strategy. Build Lasting Partnerships. Impact Healthcare Growth. Full-Time | Remote | Employer-Sponsored Healthcare | $135,000-$155,000 + Annual Bonus | Candidates Must Reside in the Greater Dallas-Fort Worth, St. Louis, Tulsa, or Southern California Regions Why CareATC is Different (and Why You'll Love It Here): At CareATC , the client relationship is the core of our mission. This role is a unique opportunity to be a trusted strategic partner who ensures our clients achieve their long-term health and wellness goals. You’ll be the champion of client success and our company's continued growth. Strategic Leadership: Own the client journey from implementation through renewal, focusing on strategic roadmaps, growth, and expansion. True Partnership: Work collaboratively with cross-functional teams (Operations, Clinical, Leadership) to deliver a seamless, high-quality service experience. Direct Impact on Growth: You are directly responsible for client retention and identifying business opportunities that expand CareATC's market share. Mission-Driven: Be part of a company actively making healthcare more personal, consistent, and empowering for thousands of members. CareATC Advantages: Access to health center services and medications at no or low cost for you and your dependents (based on location). Comprehensive benefits package: Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a robust Wellness Program. A mission-driven culture that values innovation and collaboration. Opportunities for professional development and advancement. Be part of a company making a real difference in U.S. healthcare. About the Job As the Client Success Director (CSD) , you are the single, indispensable point of contact for CareATC's most valued clients, translating their strategic vision into concrete success. You will own the client relationship within your designated area, ensuring deep integration, high satisfaction, and significant business growth. This is a dynamic, high-visibility role for a proven leader who thrives on strategy, negotiation, and cross-functional collaboration. You will manage expectations, drive renewals, and expand our partnership footprint. What You’ll Do (Key Responsibilities): Client Relationship Ownership: Serve as the primary point of contact for a designated client portfolio, managing communications, escalations, and the full client life cycle. Strategy, Growth & Renewal: Lead the creation of strategic roadmaps, consult on program design, and identify upsell opportunities to achieve retention and revenue growth targets. Financial & Contractual Health: Negotiate contract renewals, manage escalators, and oversee the execution of contracts and pricing models. Cross-Functional Delivery: Partner with Operations, Clinical, and Implementation teams to manage service delivery, resolve issues efficiently, and relay client goals and KPIs back to the organization. Strategic Consulting & Analysis: Advise clients on wellness goals, support their program design, and present data-driven performance and Return on Investment (ROI) analysis. Onboarding & Account Planning: Work with the Implementation team on new client start-ups and product rollouts, developing and maintaining comprehensive account plans. Mentorship (Where Applicable): Mentor and coach junior team members, fostering a culture of belonging and growth. What You’ll Bring to the Team (Requirements): Bachelor's degree in Business Administration, Finance, Management, or a related field preferred. Experience in client success, account management, or customer service. Strong business acumen, including budget management and business planning. Ability to analyze data and performance metrics to drive client outcomes. Excellent communication, organization, negotiation, and relationship-building skills. Willingness to travel as needed for client meetings. Experience with CRM platforms or customer data applications preferred. The CareATC Core4 Committed • Optimistic • Reliable • Empathetic Ready to Shape a Better Healthcare Experience? If you are a resourceful, growth-minded Client Success leader who excels at strategic planning and building lasting client trust, apply today and help us drive the future success of our clients! We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at [email protected] to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry. If the position is not posted on the CareATC website, the job does not exist. Thank you!