Client Success Director - Non-Profit
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Overview
Salary Range
$80,000.00 - $100,000.00 Salary
Category
Administrative Exemption
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Description
JOB SUMMARY:
The Client Success Director - Non-Profit (CSD) is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention. The CSD will maintain regular communications with their Clients and understand the Clients business goals and metrics. The CSD will create Client development plans to ensure we are meeting needs and growing revenues from each Client. Travel to Client offices and industry events may equal or exceed 25% of time worked.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
1. Primary Client contact.
2. Responsible for understanding the complete suite of Wiland products and Success and how they can benefit our Clients.
3. Responsible for selection of models and delivery of recommendations or proposals.
4. Responsible for all revenue for assigned Clients. Up-sell/Cross-sell to existing Clients as appropriate to maximize revenue results.
5. Strategize with Clients. Become educated and experienced in Clients’ Industries. Maintain a thorough understanding of each Clients’ businesses.
6. Move Clients through the Client “Maturity Cycle.” Develop and maintain Client Development Plans.
7. Meet or exceed individual Sales and Revenue Goals, tracking monthly and quarterly progress toward achieving objectives.
Qualifications
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in Business Administration, Management, Marketing or equivalent work experience.
4+ years experience in the direct marketing industry.
4+ years experience in list circulation or client service experience.
4+ years experience with Microsoft software products and research capabilities on the Internet.
2+ years experience in sales and account management.
Experience in Salesforce or equivalent contact management tool desired.
Excellent written and verbal communication skills.
Exceptional problem-solving skills and ability to take initiative and work independently.
Ability to work well in a team environment with little direct supervision.
Knowledge and experience using customer service management software.
ADDITIONAL DETAILS
Location: Remote
Department: Client Success
Compensation: Base Salary Range $80,000 - 100,000.
Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
Must be a US citizen or authorized to work in the United States.
Wiland is an equal opportunity employer.
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Apply Now!
We want to learn more about you! We are seeking bright, exceptional professionals who are looking to join a growing, talented team of data-driven marketing innovators. Please submit your application using the button below. We will be accepting applications until the posted application deadline of August 7, 2026.