Client Success Manager

About Us At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles. Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community. Job Description This is a remote position. Currently, we are looking for a Client Success Manager to join a growing team focused on delivering exceptional service and building long-term relationships with B2B clients. In this role, you will manage the client lifecycle from onboarding to ongoing account support, ensuring clients receive a seamless experience while identifying opportunities for account growth. You will work closely with Sales, Operations, Finance, Recruitment, and the Technical team to deliver excellent customer service and drive client satisfaction. Work setup: Remote / Hybrid Type: Full-time Your Duties As a Client Success Manager, you will be responsible for: Coordinating the onboarding of new clients and ensuring a smooth implementation process Building and maintaining strong relationships with B2B clients Managing daily client communication and responding to inquiries in a timely manner Resolving client issues and ensuring high levels of customer satisfaction Identifying upselling opportunities and supporting account growth initiatives Collaborating with the Sales team to support deal progression and client retention Assisting with the preparation and finalization of client contracts Maintaining accurate client records and activities within CRM systems Ensuring client communication meets agreed service level expectations (SLAs) Coordinating with Operations, Finance, Recruitment, and Technical teams to deliver client solutions Tracking client performance, feedback, retention, and account health Building long-term partnerships by understanding client needs and providing proactive support Requirements 1+ year of experience in Client Success, Customer Support, Account Management, or a similar client-facing role Experience working with B2B clients Background in the digital industry, CRM projects, or technology-related environments Strong communication and interpersonal skills Experience using CRM systems Customer-focused mindset with excellent problem-solving abilities Ability to manage multiple clients and priorities simultaneously Strong organizational and time-management skills Ability to collaborate effectively with cross-functional teams Proactive, reliable, and detail-oriented Fluent English (written and spoken)