Client Success Manager - Automotive

Customer Service Manager Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We’re looking for a Customer Service Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients. If you’re passionate about marketing, thrive in a client-facing role this role is for you. About the Role As a Customer Service Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite. This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking. Responsibilities Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities Prepare, analyze, and present monthly results , recommending strategies to improve ROI and customer engagement Participate in internal team meetings , sharing client updates, opportunities, risks, and feedback Develop and maintain strategic account plans that support long-term client success and revenue growth Monitor key metrics and KPIs to identify trends, risks, and performance opportunities Understand client goals and challenges , providing thoughtful solutions that align with their business objectives Identify upselling opportunities and present additional products or services that enhance client results Share client-driven insights to support product development and feature planning Onboard new clients , providing smooth transitions, training, and ongoing support Educate clients on Vicimus products to ensure they are leveraging all available features Respond to Level 1 support inquiries and guide clients through basic system usage questions Submit and track Level 2 technical tickets , including feature requests and product issues Collaborate with the Creative Team to develop visually compelling marketing assets Build strong client relationships through consistent communication and proactive outreach Anticipate and address potential issues , initiating save procedures if required Contribute ideas and feedback to improve internal processes and the overall product ecosystem Experience & Qualifications 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset) Excellent written and verbal communication in both languages Automotive industry or dealership marketing experience is strongly preferred Strong understanding of digital marketing strategies , especially within the automotive retail space Demonstrated ability to interpret performance data and communicate insights clearly to clients Tech-savvy and marketing-savvy , with the ability to learn new tools quickly Proven ability to prioritize, multitask, and respond quickly to client needs A strong grasp of the sales cycle , customer retention, and upselling Exceptional communication skills—confident, persuasive, and clear A proactive, reliable, “get-it-done” attitude A passion for helping clients succeed and building long-lasting relationships Why You’ll Love Working With Us Opportunity to work with leading automotive dealerships across the country Collaborative team culture with supportive leadership Exposure to innovative marketing technologies and evolving product lines Opportunities for professional growth across Client Operations, Marketing, and Product Vicimus is an equal opportunity employer At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers. All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law. Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.