Client Success Manager - SaaS Software

About TEXO (LinenMaster, Alliant, Infinite Laundry, & TEXO IT) Welcome to TEXO's Careers Page! At TEXO, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference. Our mission is to harness the power of technology to drive positive change, empower businesses, and enhance lives. Why Join TEXO? Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity. At TEXO, we encourage out-of-the-box thinking and provide a supportive environment for you to bring your ideas to life. Cutting-Edge Technology: Work with the latest tools and technologies in the industry. From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers. Impactful Projects: Make a meaningful impact with your work. Whether you're developing software solutions for leading businesses or creating consumer-facing applications that enhance everyday life, your contributions atTEXO will shape the future of technology and transform industries. Collaborative Culture: Collaboration is at the heart of everything we do. At TEXO, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry. Professional Growth: We believe in investing in our people. From mentorship programs and training opportunities to career development resources and advancement pathways, we're committed to helping you grow both personally and professionally throughout your journey with us. Diverse and Inclusive Community: We celebrate diversity and foster an inclusive culture where everyone feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity fuels innovation and creativity, and we're dedicated to building a team that reflects the rich tapestry of our global community. Join Us! Ready to take your career to the next level? Explore our current job openings and discover exciting opportunities to join the TEXOr team. Whether you're a software engineer, marketing manager, content writer, or marketing specialist, there's a place for you here. Come be a part of something extraordinary. Come join TEXO and let's shape the future together! Client Success Manager Full Time – SaaS Software Job Description About Us: TEXO provides cloud-based linen management software, marketing, and IT services that serve the Healthcare, Hospitality, and Food & Beverage industries. We are an industry leader with a strong commitment to investing in our products and services and are growing our team to meet the needs of our evolving customer base. We have been satisfying our customers for over 25 years through innovation and creative problem solving. Role: As a Client Success Manager for our SaaS software products (non-IT or Marketing), you will be responsible for creating deep relationships with our customers and partners, ensuring their ongoing use of our products, educating them on new features, and seeking opportunities to expand our relationships via upsell and cross-sell. This role requires a tenacious individual who is intrinsically motivated, self-driven, and passionate about client success. Overall, the goals of a Client Success Manager are: Build relationships with all assigned customers, monitor their product usage and serve as a key point of contact for them, ensuring long-term retention Deepen existing partnerships by providing value adds through additional products and services Primary Responsibilities: Develop a deep understanding of client's businesses, goals, and challenges Apply strategic thinking to identify opportunities for growth Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company Negotiate pricing, renewals, and contracts Ensure timely delivery of products and services Monitor client satisfaction and address promptly any issues or concerns that arise Possess strong communication and interpersonal skills to build and maintain relationships with clients Own knowledge of all products and services offered by the company Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates Develop and conduct Quarterly Business Reviews Provide ideas for creative sales and marketing tactics Requirements: Bachelor’s degree from an accredited college or university 5+ years overall combined experience in sales and account management Excellent written and verbal communication skills Laundry industry and/or cloud-based software sales experience preferred Proficiency in standard business and sales software, including Office products and Hubspot Be an exceptional team player with all staff Intrinsic motivation to maintain a steady flow of revenue for the company Adherence to company Information Security Policies Available to travel occasionally, to (company-related events, industry-related travel including conferences, trade shows, etc.) Perks: Creativity: Lead creative and challenging projects Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth Culture: Strong core business values with a focus on teamwork in a dynamic environment Recognition: Employee and peer to peer rewards programs At TEXO, we treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. TEXO reserves the right to add to or change this list at any time. Not all roles and responsibilities may be listed within this document .