Client Success Manager - US Hours

CLIENT SUCCESS MANAGER

Punch! is searching for a CLIENT SUCCESS MANAGER to join our calculated, personable and open minded, team!

Salary: R410,000 - R465,000 (depending on experience)

Important: This role requires working US Eastern Standard Time (EST) hours, so you must be fully available during that schedule.

Punch! is looking for a Client Success Manager who gets sales. Not just account management, but the full SDR-to-close journey. If you've worked in a sales development environment, understand pipeline, and know how to keep clients engaged and confident throughout a programme, we want to hear from you.

APPLY NOW - Fast-Track your application by completing our first stage here:

https://app.testgorilla.com/s/tveuqze8

This isn't a passive account management role. You'll be the person clients trust to tell them the truth - what's working, what isn't and what needs to change. You'll run weekly client meetings, build performance reports from HubSpot data, manage onboarding, flag risks early and spot opportunities to grow accounts. You'll work in lockstep with a Sales Development Manager who owns the SDR team, so your job is keeping clients informed, confident, and getting real value from the programme.

For someone to truly succeed in this role they will need to embody our FOUR core values.

Stay Humble - Strictly NO egos!

Good Vibes Win - Embrace optimism!

Communicate, Communicate, Communicate - Clear communication builds trust!

Solutions Not Excuses - Dedicated to delivering results, regardless of obstacles!

We are also a remote-first company, so we offer full flexibility to work from home! Got Wi-Fi? We’ll provide you with a laptop and you’re ready to go!

Job Description

As a Client Success Manager at Punch!, you own the client relationship from onboarding through to renewal. Day to day that means running client meetings, building performance reports from HubSpot data, and spotting opportunities to grow accounts. You'll work in lockstep with a Sales Development Manager who owns the SDR team and delivery, so your focus is making sure clients are informed, confident, and getting value from the programme. You'll be the person clients trust to tell them the truth about what's working.

About you

• 3+ years in a client-facing role within a sales or sales development agency
• Direct experience working within an SDR function or alongside
• Exposure to the SaaS or technology sector, either through direct experience or through managing clients operating in that space
• Strong HubSpot knowledge, ideally using it for reporting and pipeline visibility
• Working knowledge of ClickUp or a similar project management tool
• Proven ability to manage multiple client relationships simultaneously without dropping the ball
• Confident communicator at all levels, written and verbal, including senior stakeholder conversations
• Able to hold the line on scope and timelines while keeping clients onside

Day-to-Day

• Own the client onboarding process, keeping timelines on track and communication clear from day one
• Run regular client meetings and calls independently, building trust and long-term relationships
• Work in lockstep with the Sales Development Manager to ensure deliverables are understood and client expectations are met
• Monitor scope and flag risks early, keeping programmes on time and on brief
• Use HubSpot data to build clear performance reports and turn pipeline activity into client-facing insight
• Manage tasks and workload visibility across your accounts using ClickUp
• Become the go-to person for your clients, understanding their goals and identifying opportunities to grow the relationship
• Work closely with the Client Services Director on retention and retainer renewals
• Develop programme strategy and optimisations based on performance data and client feedback

We also provide the following benefits:

• 20 days holiday plus 8 bank holidays and your birthday off!
• Additional holiday days added after 2 years of service
• In-house mental health first aider and mental health hub
• Monthly medical aid stipend (once you’ve passed your probation)
• Flexible working arrangements (work from abroad)
• Equipment to support your home office!

APPLY NOW - Fast-Track your application by completing our first stage here:

https://app.testgorilla.com/s/tveuqze8