Client Success Principal – AI & Analytics Transformation (Life Sciences)

Job Title: Client Success Principal – AI & Analytics Transformation (Life Sciences) Location: New York City, NY (Hybrid – Client-facing with travel across East Coast life sciences hubs, Multiple locations possible though based on client demand, including New York City, New Jersey, Boston, and Maryland Industry: AI Consulting / Healthcare & Life Sciences Overview: A global AI and analytics consulting organisation is looking to appoint a Client Success Principal to lead strategic client partnerships and enterprise AI transformation programmes within the Life Sciences sector. The organisation is an AI-first company with more than two decades of experience applying advanced analytics and artificial intelligence to enterprise decision-making across global industries. It works with major Fortune 500 organisations and global pharmaceutical companies to deploy production-grade AI solutions at scale. This role will sit at the centre of senior client relationships, owning large pharmaceutical accounts while delivering complex AI and analytics programmes across commercial, R&D, supply chain, and enterprise transformation initiatives. The position is highly client-facing and requires regular onsite engagement with senior stakeholders across the U.S. East Coast life sciences corridor. Compensation: • Base salary: USD 200,000 – 280,000 • 25% performance-based variable bonus on top of base salary • Comprehensive benefits package including health, dental, vision, life insurance, and disability coverage • 401(k) retirement plan eligibility after 30 days • Flexible PTO policy and paid company holidays • Parental leave benefits Key Responsibilities: Client Leadership & Strategic Account Ownership • Own and grow major pharmaceutical client accounts within complex enterprise environments • Serve as the primary senior client contact and trusted advisor to executive stakeholders • Develop strategic account plans aligned with client transformation priorities • Lead executive governance structures, including quarterly business reviews and programme steering committees Revenue Growth & Commercial Expansion: • Drive growth across large life sciences accounts, expanding multi-million-dollar consulting relationships • Identify and convert new AI and analytics opportunities within existing client engagements • Lead proposals, presentations, and commercial discussions for new programmes • Align AI and analytics capabilities with measurable business outcomes for pharmaceutical clients AI Transformation Programme Delivery: • Lead enterprise AI and analytics transformation programmes across multiple workstreams • Oversee initiatives such as • Commercial analytics transformation • Next-best-action and decision intelligence platforms • Omnichannel analytics and customer engagement models • Patient services and healthcare data platforms • AI-enabled field force optimisation tools • Partner with cross-functional teams, including data science, AI engineering, cloud engineering, and analytics delivery teams • Ensure programme stability, delivery quality, and strong client satisfaction Executive Stakeholder Engagement: • Engage senior client decision makers, including CIOs, SVPs, VPs, and enterprise leaders • Navigate complex stakeholder environments across multiple business functions • Lead strategic discussions around AI adoption, enterprise transformation, and analytics strategy Practice & Team Leadership: • Lead and influence cross-functional teams in a matrix delivery environment • Provide coaching and direction to programme teams and delivery leadership • Contribute to the growth and maturity of the healthcare and life sciences practice • Support a culture of ownership, accountability, and high-performance consulting delivery Candidate Profile: • 15+ years of experience within the Life Sciences, Pharmaceutical, or Healthcare industry • 10+ years of consulting experience in analytics, AI transformation, or strategy consulting • 10+ years delivering AI, analytics, or enterprise data transformation programmes • Strong track record managing strategic Fortune 500 life sciences accounts • Proven experience driving large consulting engagements and revenue growth ($10M+ programmes) • Experience engaging executive stakeholders, including CIO, SVP, and C-suite leaders • Strong understanding of enterprise AI ecosystems and cloud platforms (AWS, Azure, or GCP) • Excellent executive communication and stakeholder management skills • Comfortable operating in fast-moving enterprise consulting environments Eligibility Requirements: • U.S. Citizen or Green Card holder Nice to Have: • Experience with GenAI or advanced analytics solutions within pharmaceutical environments • Background from leading consulting firms such as McKinsey, Bain, BCG or specialist analytics consultancies • Experience managing globally distributed delivery teams • Exposure to modern cloud data platforms and AI engineering ecosystems Interview Process: • Initial screening conversation • Senior leadership interview • Practice leadership discussion • Final executive interview Equal Opportunity Employer: We value diversity and are committed to creating an inclusive workplace. Applicants from all backgrounds are encouraged to apply. Contact: Elvis Eckardt