Client Success Specialist

Your job

Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off.

This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.

What you'll do

Getting clients off to a strong start

• Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative
• Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
• Catch and fix friction before the client feels it

Knowing your clients better than anyone else at Get-e

• Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
• Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
• Spot when a client is quietly struggling before they have to complain about it

Making things right when they go wrong

• Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
• Be proactive about bad news. Clients should hear it from you before they have to ask
• Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed

Helping clients get more out of Get-e

• Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
• Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs

Outcomes

• Clients say you know their business and treat you as a trusted partner, not a support line
• New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics
• Clients experience fewer surprises and faster, more human resolutions when something does go wrong
• Retention and satisfaction improve within your portfolio because clients feel owned, not queued
• Clients see you proactively bringing them value, not just responding when asked

Your profile

• 5+ years in client services, customer success, account management, or client-facing operations (travel, mobility, or service industry a plus)
• You build real relationships. Clients remember you, not just your resolution time
• Genuinely curious about how your clients' businesses work, so you can anticipate what they need
• Strong written and verbal communication; confident and calm handling sensitive situations
• Commercially minded. You can spot when a client relationship has room to grow, not just room to fix
• Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it
• Strong English (Dutch or other European languages a plus)
• Experience in the aviation, travel or mobility industry is a big plus
• You're based in the Netherlands

Why us?

• NS Business Card: We've got your commuting costs covered. Prefer driving? We'll handle your travel expenses.
• Experience Our Service: Use our cab service yourself, twice a year.
• Healthy Lifestyle: Fresh fruit in the canteen, plus meal discount options.
• On-site Gym: Access to our fully equipped office gym.
• Holiday Allowance: 8% holiday allowance.
• Vacation Days: 25 days a year.
• Remote Work: Hybrid (2 days from home), with up to 2 weeks working from abroad.
• Pension Contribution: 2.5% employer contribution.