Client Success Specialist (Remote LATAM)

About Us We recruit and train the best people in Latin America specifically for insurance roles. Job Description This is a remote position. About the Role At Elevate Teams, we recruit, train, and place bilingual Virtual Assistants from Latin America with U.S. independent insurance agencies. We've built an 8-figure business on a simple belief: the right person, in the right role, changes everything. We operate under EOS. Clarity, accountability, and hustle aren't buzzwords here; they're how we run every meeting, every quarter, every hire. We're looking for a Client Success Specialist who becomes the trusted partner for our Virtual Assistants, someone who builds relationships, drives accountability, and makes sure every VA has the support to succeed long-term. Your Mission Own the success, engagement, and retention of your assigned Virtual Assistants. Be their coach, advocate, and first point of contact. When a VA succeeds, clients stay longer, teams perform better, and everyone wins. What You'll Own Serve as the primary point of contact for assigned VAs, providing ongoing support and guidance Build strong relationships through regular 1:1s, coaching sessions, and proactive communication Ensure VAs understand expectations, schedules, responsibilities, and performance standards Support onboarding, kick-off calls, and smooth transitions into client accounts Monitor attendance, performance, and engagement, reviewing Hubstaff reports and addressing concerns early Manage and support Performance Improvement Plans (PIPs) for underperforming VAs Collaborate with Client Success, Operations, Training, and Finance to keep accounts running smoothly Drive retention through consistent communication, accountability, and relationship-building Requirements English fluency (C1–C2), written and spoken; comfortable on client-facing calls 2+ years in a people-facing role (Talent Success, Team Lead, Supervisor, Client Success, Account Management, or BPO/staffing coordination) Strong interpersonal and communication skills; able to build trust with VAs Highly organized, detail-oriented, and able to manage multiple priorities Comfortable working independently and collaborating in a fast-paced environment Proactive problem-solver with a customer-first mindset Flexible and adaptable to changing priorities and client needs Preferred Experience Managing remote teams, BPO environments, or Virtual Assistants Familiarity with the U.S. insurance industry (training provided) Comfortable using tools like Google Workspace, Notion, CRM systems, and Hubstaff. What We Offer Competitive monthly compensation: $1,400 –$1,740 USD (based on experience) Join a fast-growing, people-first team during an exciting growth stage Clear onboarding, tools, and coaching; you’re set up to win from day one Real growth opportunities as the team expands EOS-driven environment (clarity, structure, no chaos) Fully remote, supportive culture with good energy and ownership The Standard Is Simple If a Virtual Assistant feels unsupported, confused, or disengaged, we expect you to know before anyone else does. We don't want someone who reacts to problems; we want someone who prevents them. If you're passionate about developing people and creating exceptional experiences, let's talk.