Client Support Specilaist

Your Mission • Сustomer support - shift schedule • Transaction monitoring • Monitoring of providers activity and malfunction • Limit monitoring • Alerting at the launch of new merchants and new solutions • Allocating when providers are down and calculating potential losses • Disabling of methods/acquirers upon request of colleagues • Performing refunds at the request of the merchant and colleagues • Requesting user documents What Makes You a Great Fit • Exceptional verbal and written communication skills • Strong analytical and problem-solving abilities • Ability to think on your feet and provide effective solutions under pressure • High sense of responsibility • Good level of English and Russian languages • Previous experience in customer support, client services, or a related role would be a plus • Previous fintech experience is an advantage Why You'll Love It Here • Meaningful Impact : a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! • Career Development : we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. • A Passionate Team : work side-by-side with talented, driven people who genuinely care about what they do. • Competitive Compensation : matched to your skills, expertise, and impact, with transparent annual performance reviews. • Remote Work : full flexibility to work remotely from wherever you do your best work. • Paid Time Off : 20 days of vacation per year, bank holidays, and sick leave. • Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage. • Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools. • Coworking Support: dedicated budget for a productive workspace beyond home. • Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. • Unique FYST Perks: an “Adopt a Pet” day and a Birthday off. Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture