Clinic Service Representative - Lung Cancer

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Clinic Service Representative - Henry Ford Health Job Title Clinical Service Representative (Lung Cancer Screening Program) Join a compassionate and highly specialized team at Henry Ford Health supporting a centralized lung cancer screening program serving 13 accredited sites and potentially expanding into broader regional networks. This remote position plays a critical role in patient coordination, record management, and scheduling—but may transition to an onsite setting in the future. Monthly onsite team meetings are held to maintain collaboration and excellence. The ideal candidate thrives in a high-volume, patient-facing environment and is driven by empathy, precision, and flexibility. This role functions more like a unit secretary, navigating healthcare records, documenting encounters, and coordinating multidisciplinary care pathways for patients aged 50–77. Key Competencies & Expectations Include: Patient Communication & Compassion: Conduct up to 40 calls/day, often with older adults and high-emotion conversations Scheduling Expertise: Manage radiology-based appointment coordination, patient record creation, and work queue follow-up Healthcare System Navigation: Work across Epic, Eon tracking, Teams, and Webex; Epic experience preferred Team Collaboration & Flexibility: Rotate weekly between main phone line, follow-ups, and returning patient management Multidisciplinary Coordination: Support clinical teams including pulmonology, oncology, and radiology Attention to Detail & Autonomy: Independently handle documentation, call tracking, and problem resolution Organizational Reliability: Monday–Friday, 8:00 AM–4:30 PM remote work with potential for onsite return Call Quotas & Accountability Maintain daily call benchmarks; assist proactively when primary lines are quiet What You Will Need Required Qualifications *CALL CENTER EXPERIENCE PREFFERED* High School Diploma or equivalent. Basic computer skills, including navigating software, email, and logging in/out of systems. Ability to perform calculations and complete forms accurately. Strong interpersonal skills for effective communication with patients, staff, and visitors. Demonstrated ability to work with detailed information and multitask in a fast-paced environment. Dependable, punctual, and able to work within a team setting. Preferred Qualifications Familiarity with a clinic environment. What We Offer Join a team where you can grow your career through collaboration, mission-driven work, and continuous learning opportunities. Be part of an organization that values your contributions and supports your professional development in a dynamic healthcare environment. Join Our Team Ready to make a difference? Apply now to become a Clinic Service Representative at Henry Ford Health!