The Clinical Adoption Lead (BA3) is responsible for driving the successful implementation and adoption of clinical systems and digital health solutions. Key responsibilities include:
Project & Change Leadership:
Guide clinical teams through system adoption, ensuring smooth integration into workflows.
Stakeholder Engagement:
Collaborate with clinicians, administrators, and IT teams to align solutions with patient care and organizational goals.
Training & Support:
Develop and deliver training programs, user guides, and ongoing support to maximize system usage.
Process Improvement:
Identify opportunities to enhance clinical workflows and optimize digital tools for efficiency and patient outcomes.
Compliance & Standards:
Ensure adoption practices meet healthcare regulations, privacy, and security requirements.
Performance Monitoring:
Track adoption metrics, gather feedback, and recommend improvements for sustained success.
Collaboration:
Act as a liaison between clinical staff and technical teams to ensure user needs are met.
DELIVERABLES
The successful proponents must deliver the following, to successfully complete the engagement:
Complete a review of existing CIS clinical adoption materials and site readiness information (as available) to inform engagement, training, and rollout planning.
Engage and collaborate with clinical subject matter experts and operational leaders to gather input on adoption barriers, workflow impacts, and readiness needs related to standardized clinical content (e.g., order sets, documentation templates, care protocols).
Plan, design, and facilitate bilingual (English/French) adoption and readiness sessions (e.g., workflow walkthroughs, change impact discussions, and end-user feedback sessions) to support safe and consistent use of CIS standardized workflows.
Create and maintain adoption deliverables such as training materials, quick reference guides, job aids, communication content, and FAQs to support end-user readiness and sustained adoption.
Conduct readiness and change impact assessments and maintain an adoption risk/issue log; recommend mitigation actions and monitor follow-through in collaboration with clinical, operational, and project teams.
Support deployment of standardized clinical content by coordinating point-of-care validation and usability feedback with clinical SMEs and by supporting go-live and post go-live stabilization activities (e.g., triage, tracking, and escalation of adoption issues).
Collaborate closely with program and site teams to coordinate adoption activities and provide regular status updates on engagement, readiness, issues, and recommended optimizations.
The individual will be required to sign a non-disclosure agreement and complete the Department's Privacy Training prior to commencing the assignment.