Clinical Application Support Specialist (Hybrid)

Our hospitals provide high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve. We are looking for a dynamic Clinical Application Support Specialist who will serve as the primary support resource for all clinical applications, acting as a critical bridge between clinical operations and technology. This person will be responsible for implementing, supporting, and optimizing healthcare software systems—including EHR, insurance verification, provider dictation and scheduling platforms—to ensure clinicians have the tools and training they need to deliver safe, efficient and high-quality patient care. In this role, you will partner closely with clinicians, IT teams, and vendors to troubleshoot issues, improve workflows, and support system enhancements across the clinical application ecosystem. Success requires strong clinical knowledge, technical expertise, critical thinking, and the ability to communicate effectively with both frontline staff and senior leadership in a fast-paced healthcare environment. This position works remotely but is required to travel up to 40% of the time. 💡 Why You’ll Love Working With Us: Competitive Pay Comprehensive Benefits (Medical, Dental, Vision, Accident/Disability/Life Insurance, HSA, Generous PTO Accrual, 401k Match) Student Loan Repayment & Tuition Reimbursement Supportive, Inclusive Culture Employee Recognition & Wellness Programs Real Work-Life Balance Essential Functions Serve as the primary support contact for all clinical applications. Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues. Train and educate clinicians and staff on the effective, compliant use of clinical applications. Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care. Support provider documentation workflows, including dictation and transcription-related functions. Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance. Develop, maintain, and update application documentation, workflows, and training materials. Provide both technical and non-technical support to clinicians, operational staff, and senior leadership. Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements. Resolve complex issues with innovative solutions. Communicate issues, updates, and resolutions clearly to facility staff and senior management. Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership. Investigate and escalate incidents, troubleshoot system and software issues effectively. Travel regularly to facilities to provide onsite support, training, and system implementations. Participate in a 24/7 on-call rotation to provide timely after-hours support. Minimum Job Requirements Minimum Education & Experience Bachelor’s degree in healthcare, information technology, or a related field OR Minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting. Required Knowledge, Skills, and Abilities Knowledge and understanding of Information technology. Troubleshooting experience is strongly preferred. Project Management experience preferred. Excellent communication, organizational and documentation skills. problem-solving skills. Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced clinical environment. Ability to meet deadlines. Required Licenses, Certifications, and/or Documentation Must maintain an acceptable driving record, current driver’s license, and insurability. #INDLEC