Clinical Care Partner

The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply. The schedule for this position is weekdays Monday-Friday 8-5pm. Training will be in office (Charlotte NC); once trained will work a hybrid schedule. Responsibilities Assess client needs and link them to providers or community resources Establish and maintain relationships with prospective and existing clients and providers Communicate via phone, video conferencing, and email Provide excellent customer service including follow-up Maintain case notes Comply with procedures to ensure confidentiality and security (e.g., HIPAA) Qualifications Requirements Master’s or doctorate degree 3+ years’ post-masters experience in a mental health field Clinical licensure in the state of North Carolina (associate-level will be considered) Preferences EAP experience and CEAP credential Comfortable working with a team Organized and able to multi-task and manage well under stressful situations Customer service experience including phone-based Working knowledge of Microsoft Office and ability to learn EAP software About MYgroup MYgroup is a full-service human capital consulting firm that enables organizations to thrive. Since 1987, we have developed and provided a holistic range of services to a wide range of clients, including Fortune 500s, smaller regional enterprises, and public sector entities. Through our employee assistance programs (EAP) and consulting practice, we deliver a realistic, practical, proven approach to improving three key metrics: retention, growth, and productivity. A Charlotte Business Journal Best Places to Work recipient, MYgroup’s culture is healthy, supportive, and friendly. We work together for the well-being of our clients. MYgroup is an equal-opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.