Clinical Engagement Coordinator

About Teckro We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients. That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved. Could you be our newest Teckronaut? What you’ll Do: We are seeking a detail-oriented and proactive individual with a clinical or study-operations background who is looking to grow into a sponsor-facing role. In this position, you will play a key role in supporting the successful configuration, implementation, and ongoing management of study documentation and user activity across multiple clinical trials. You will act as a bridge between study teams, internal teams, and support resources to ensure high-quality delivery and smooth study operations Study Setup & Configuration Support configuration activities during study implementation, including attending configuration meetings and assisting with tracker/report setup. Review and manage client-provided trackers such as User, Site, SIV, Study Team, CRA, Approvals, Enrolment, Protocol Deviations, and IRT data. Create clear, actionable instructions for internal helpdesk/clinical admin teams. Review QuickSight dashboards and ensure accurate document assignment. Document & Tracker Management Receive and manage new study documents, verifying required details (approval timelines, annotations, tracker changes, protocol redlines). Upload documents to SharePoint and update internal tracking tools (e.g., EG Jira). Prepare and submit document version assignment requests to the CSR team with complete and accurate instructions. Conduct routine maintenance of document and user assignments, ensuring accuracy across Teckro and systems. Sponsor-Facing Interaction Participate in weekly/bi-weekly/monthly client meetings as needed, including assisting the EPM with some pre-call preparation. Present updates on tracker status, outstanding issues, document scheduling, and assignment progress. Partner with study teams to ensure clarity, accuracy, and timely action on all document and user-related requests. Cross-Functional Coordination Work closely with internal teams (Helpdesk/Clinical Admin, PMIs, EPMs, CRS) to resolve issues and complete sponsor requests. Translate client needs into clear operational instructions and monitor execution to completion. Ensure all study-related documentation, reports, and assignments are consistently reviewed and maintained. The Ideal candidate will have: Experience in clinical research, site operations, clinical administration, or similar. Strong organisational skills and attention to detail. Comfortable working with trackers, reports, dashboards, and documentation workflows. Clear communicator with a desire to grow into a more client-facing, project-support role. Ability to collaborate cross-functionally and manage multiple study activities simultaneously. Qualifications Required: BA/BS degree in related field; or equivalent combination of relevant work experience and education. Location and Travel: (Dublin) Hybrid role currently this is set to 2-3 days per week onsite - Dublin City Centre, Ireland Our Dublin City Centre offices are located less than 3 mins for Pearse St Dart Station and beside the Alex Hotel, making it accessible for all major transport. We also offer flexible start/ end times, allowing your schedule to suit your lifestyle Note: Regrettably we cannot offer work permit sponsorship for this role .To be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here. Teckro Benefits: 25 days holidays, entitlement increases with length of service Pension, available immediately upon joining Teckro Healthcare Life Insurance Share Options 50% Maternity leave pay after capped length of service Paid Paternity leave scheme Bike to Work/ Tax Saver Scheme Gym/Wellness Allowance Sports and Social Club We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you! By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.