Clinical Information Systems Specialist

Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. **This position requires current, unrestricted authorization to work in the United States on a permanent basis. ** What You'll Be Doing: The Clinical Information Support Specialist supports the proper, effective and efficient use of clinical systems and equipment by: providing on-site or remote user support to all levels of direct patient care; by collaborating with senior roles to plan, implement and evaluate the effectiveness of systems and services; and, by providing training to properly use clinical systems in a way that ensures quality patient care outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Acts as Tier 1& 2 support to Clinical Information Systems users, responding and resolving user support issues according to service level objectives, as well as system maintenance tickets Performs system testing and User Acceptance testing Serves as a clinical system resource for care sites and methods and through partnership and collaboration. May support additional information system teams as well as partnering with external vendors Advises end users on implementation and launch of Clinical Information Systems Develop training materials and deliver to users accordingly. Education Requirements: Associate Degree in Computer Information Systems or related field of study. 2+ years of direct experience in a similar role may substitute for the education requirement. Knowledge, Skills and Abilities: Experience in Behavioral Health Clinical roles and practices (preferred) 1+ years of experience supporting users of an EMR (preferred) Willingness to work occasional nights and weekends Location & Schedule: This position is posted as remote; however, per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule, even if they applied to the remote posting. Remote : Mondays and Fridays On-site in our Denver Office: Tuesdays, Wednesdays, and Thursdays The compensation range for this position is based upon candidate experience and market expectations. Colorado pay range $27 — $33 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.