Clinical Operation Manager (Sr.)

Clinical Operation Manager (Sr.) Who We Are Emerald Clinical Trials is a global leader in clinical research, partnering with over 160 biotech companies and 15 of the world’s top 20 pharmaceutical firms. Headquartered in Singapore, we combine scientific excellence with operational expertise to deliver end-to-end clinical trial solutions across all phases, offering Phase I-IV and real-world studies . With over 25 years of experience and a world-renowned focus in renal research , Emerald Clinical has helped drive medical breakthroughs through deep scientific insight, flawless execution, and an unwavering commitment to quality. Global Expertise. Local Insight. Real Impact. Emerald Clinical is where science, speed, and strategy come together to transform healthcare. For over 25 years, we have led the way in clinical research, combining global reach with deep Asia-Pacific expertise and unparalleled local insight to deliver smarter trials and stronger outcomes. Our 1000+ employees that span across Asia-Pacific, Europe, and the Americas are embedded in communities worldwide. We drive faster recruitment, deeper patient engagement, and meaningful results that move medicine forward. About the Role The Senior Manager of Clinical Operations II is responsible for recruitment, growth, and development of Clinical Operations employees. They provide leadership in the implementation of COMPANY’s quality initiatives and business processes, achievement of its management goals and objectives within the framework of the company mission, policy, and philosophy. 高级临床运营经理负责临床运营部员工的招聘，成长和发展。他们在公司的宗旨、政策和经营理念的框架内，领导实施质量计划和业务流程，推动管理目标和业务指标的实现。 Responsibilities Manage and develop employees to ensure high quality work performance and retention of high-quality employees: 管理和发展员工，确保高质量的工作绩效和高素质员工的维系： • Develops plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description. 为支持指定的临床运营部人员的职业成长及发展制定计划，同时根据员工的岗位描述进行绩效管理。 • Ensures staff development and performance feedback are provided through activities such as mentorship and career development. 通过导师制度和开展职业发展等活动，向员工反馈个人发展和绩效评估。 • Communicates team and individual goals and expectations to ensure direct reports understand their responsibilities. 与直接下属沟通团队和个人的目标及期望，确保其了解他们的职责。 • Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as nominations for promotion. 负责管理员工的绩效，包括薪酬，奖金及提名晋升。 • Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations. 营造积极和专业的工作环境，吸引并保留最优秀的人才，并提供超出客户期望的服务。 • Conducts assessment visits with staff as required by GCP/SOPs. 按照GCP/SOPs要求进行员工评估访视。 • Key account maintenance, center, and customer visits, promote project progress. 重要客户维护、中心及客户拜访，推动项目进展。 • Perform evaluation to staff assessment visit report from junior manage of Clinical Operations. 对临床运营junior经理的员工评估访问报告进行审核。 • Ability to take on other tasks assigned by the leader at the same time. 具备同时承接上级领导分配的其他任务的能力。 Responsible for the management of resources and resource projections to assist project teams are consistent with client needs, expectations, and contractual expectations by: 负责管理人力资源和资源预测，以确保项目团队符合客户的需求，期望和合同期望： • Reviewing project tasks and timelines and assigning team members. 审阅项目任务及时间表并分配团队成员。 • Determines level and type of employee resources to meet corporate/client/project objectives. 为符合公司/客户/项目目标的要求，确定人力资源的级别及类型。 • Schedules and reviews project tasks, provides leadership in the delivery of services to clients. 安排及审阅项目任务，带领员工为客户提供服务。 • Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to accommodate project or therapeutic-specific nuances while identifying potential impacts to the budget. 为适应项目或治疗特定的细微差别提供临床运营方面的指导/见解以及应急计划，同时确定对预算的潜在影响。 • Leading Clinical Operations employees in the delivery of services to clients. 带领临床运营部的员工为客户提供服务。 • Ensuring staff fulfill their responsibilities in accordance with COMPANY’s policies, procedures, SOPs, ICH-GCPs and other relevant regulatory requirements or guidelines. 确保员工按照公司的政策，程序，标准操作流程，ICH-GCPs和其他相关监管要求履行职责。 • Liaising with other functional managers to ensure consistency within the company. 与其他职能部门经理联络，以确保公司内部的一致性。 3. Maintaining utilization of all Clinical Operations employees within department goals. 在部门目标以内确保临床运营部员工的利用率。 4. Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff by： 领导临床运营部服务工作的实施，提高生产力，以确保可计费员工的最优利用率。 • Performing metric collection and data analysis to support COMPANY’s continuous improvement in policies, procedures, and business process. 进行业绩指标收集和数据分析，以支持公司在政策，程序，业务流程上的持续优化。 • Identifying and implementing process improvements through review of clinical operations SOPs, processes; recommending improvement plans to senior management. 通过审查临床运营部的SOPs及流程，识别及实施流程优化，向高级管理人员推荐优化的方案。 • Leading task forces to implement process improvement initiatives. 带领工作小组实施流程优化计划。 • Building teamwork and improving process and productivity by working within and across functional areas. 通过职能部门内部的协调，建立团队合作，优化流程及提高生产力。 5. Be a point of escalation (internal) for resolution of issues and conflicts. 负责（内部）问题和冲突的升级处理及解决。 6. Evaluates compliance of assigned Clinical Operations employees with COMPANY systems and processes. 评估指定的临床运营部员工对公司的系统及流程的依从性。 7. Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required. 根据需要为投标方案提供支持，并参与客户宣讲会和/或投标答辩会议。 8. Assists more senior Clinical Operations staff in the review, development and implementation of short-term and long-term objectives, major plans and programs for each functional group within Clinical Operations. 协助更资深的临床运营团队成员，审查、制定和实施临床运营各职能团队的短期和长期目标、重要计划及方案。 9. Creates and maintains effective relationships between other business units or functions. 建立和维护与其他业务部门或职能之间的有效工作关系。 10. Participates in internal/external audits and regulatory agency inspections, as required. 根据需要参与内部及外部审计和监管机构检查。 About You • Excellent written and oral communication. 良好的书面和口头沟通能力。 • Has a good knowledge of Clinical Operations processes and systems. 熟悉临床运营的流程和系统。 • Understands interrelation of Clinical Operations functions within the department and across the full clinical trial process. 理解临床运营内部各职能之间在整个临床试验过程中的相互关系。 • Ability to set expectations and monitor employee performance. 具备设定期望并监督员工绩效的能力。 • Strong mentoring and leadership skills 具备优秀的指导和领导能力。 • Ability to identify and hire strong candidates through hiring processes. 通过招聘流程识别和招聘优秀候选人的能力。 • Comprehensive knowledge of COMPANYs SOPs, WIs, and other policies and processes required by functional managers. 对公司SOPs，工作指南以及需要职能经理了解的其他政策和流程的全面了解。 • Undergraduate degree or its international equivalent in clinical, science, or health-related field from an accredited institution required. 本科学历或获得在临床，科学，或健康相关的领域经过认证的国际同等学历。 • Substantial clinical trials development experience is required. 具备丰富的临床试验开发经验。 • Experience supervising or managing professional staff in a clinical research environment required. 具备在临床研究的环境中监督或管理专业人员的经验。 • Thorough knowledge of ICH and local regulatory authority regulations regarding drug research and development is required. 要求全面了解药物研发相关的ICH-GCP和当地监管法规。 • Read, write, and speak fluent English; fluent in host country language required. 具备良好的英语读、写、说能力；同时精通国语。 Why Join Us? At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide. Here’s what makes us stand out: • Purpose-Driven Work : You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology. • Global Reach, Local Expertise : Our teams connect with local communities, building trust and meaningful engagement for every trial. • Collaboration and Innovation : Work in a culture that values diverse perspectives and creative solutions to solve global health challenges. What We Offer We understand that great work happens when people feel valued and supported. That’s why we provide: • Competitive Compensation : A tailored salary and benefits package to reflect your skills and experience. • Flexibility : Enjoy hybrid or remote working arrangements, depending on your location and role. • Career Growth : Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role. • Employee Wellbeing : Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events. • Global Opportunities : Be part of a company with international reach, offering you exposure to diverse projects and clients. Interested? Apply now and help us achieve our mission to improve the health of millions worldwide. We are an equal-opportunity employer and encourage applications from all qualified candidates. Department Clinical Operations Role Senior Manager, Clinical Operations Locations China - Shanghai Remote status Hybrid Employment type Full-time