Clinical Operations Manager - Performance Optimisation Everlab is pioneering the next era of healthcare proactive, personalised, and, most importantly, accessible to all. Apply to Everlab We usually respond within a week About the role: Everlab's first Clinical Operations Manager dedicated to performance. This role owns the answer to a single question: how good is our clinical delivery right now, and how do we make it measurably better every week? You'll run the performance loop end to end. Build the metrics that show the truth, find where quality is leaking, and drive the interventions that close the gap. Part analyst, part operator, part coach. There is no playbook handed to you. You write it. We're looking for someone with 3+ years at a top-tier strategy consultancy or equivalent, who is genuinely analytics-minded and comfortable operating without a brief. This is a full-time hybrid role based in Sydney. Our team works from the office three days per week. Responsibilities and Scope Doctor consult performance and clinical quality: Own the performance of our doctor network end to end, including consult quality, clinical outcomes, appropriateness of recommendations, and the member experience inside every consult. Build the machinery that makes clinical excellence repeatable: rubrics, benchmarks, spotlights, and playbooks drawn from our best consults. Partner with the CMO, Clinical People Lead and clinical leadership to drive excellent clinical outcomes and member experience. Clinical team workflows: Map how clinical work actually flows today across consults, results review, member follow-up, escalations and admin, and find where time and quality are leaking. Redesign the workflows that don't hold up: remove steps, automate what can be automated, and clearly document what remains. Partner with Product and Engineering to translate workflow problems into tooling improvements, with a clear-eyed view of impact versus effort. Run change properly. Pilot with a small group, measure the effect, then roll out with the training and communication that makes it stick. Clinical operations metrics and reporting: Build and own the metric layer for clinical operations: consult quality, clinical outcomes, utilisation, turnaround times, NPS, and cost to serve. Define what good looks like by setting targets, thresholds and traffic lights, and hold the team to them. Build the dashboards and reporting rhythms that give clinical leadership a clear read on performance every week, without anyone having to ask for it. Turn analysis into decisions. Every metric should have an owner, a target, and an obvious next action attached to it. What we're looking for: Background: 3+ years at a top-tier strategy consultancy (McKinsey, Bain, BCG) or equivalent, with a track record of strong performance and rapid progression. Proactive: You spot the problem, scope it, and bring a recommendation. You don't wait for a brief. Analytical: You're comfortable in SQL and spreadsheets, you structure ambiguous problems cleanly, and you build arguments from data rather than instinct. Bias for action: You're comfortable with ambiguity. This is a build role in a fast-moving company, not a reporting role in a mature one. Communication: Clear and direct in writing and in person. You can compress a complex analysis into a one-page recommendation a busy clinician will actually read. Range: You operate at both altitudes, helping set high-level strategy on Monday and sitting down to execute on Tuesday. Mission: Deep alignment with Everlab's mission to build the world's most trusted preventive health company. Nice to have: Operating experience in a high-growth startup or scale-up. Background or deep interest in healthcare, health tech or clinical services. Hands-on experience building a metrics or BI layer from scratch (BigQuery, Hex, Looker or similar). Working at Everlab: Do work that matters: We're building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system. Work-life flexibility: Hybrid working with 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters. Experience Everlab as a customer: Full access to the Everlab health program, provided after successfully passing probation. Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together. People you'll love working with: A welcoming, mission-driven team of smart, thoughtful people doing meaningful work. Department Clinicians Locations Melbourne, Sydney Remote status Hybrid Employment type Full-time About Everlab Everlab is building the health platform of the future. We exist to deliver personalised, preventative healthcare at scale, using advanced diagnostics, AI, and real clinicians to help people live longer, healthier lives. Today, we offer Australia's most comprehensive health assessment: 100+ biomarkers tested across bloods, imaging, and physical diagnostics, reviewed by a dedicated longevity doctor, with personalised protocols to act on the findings. We re-test every 6 months. We are not a 12-week programme. We are your health partner for life. We are a medical company that owns the infrastructure: the technology, the clinics, the clinical frameworks, and the patient experience end to end. Our AI copilot augments 180+ clinicians. Our platform coordinates 33+ diagnostic services, 1,850 partner providers, and 30+ wearable integrations. Real doctors today. AI doctors tomorrow. Same clinical frameworks. Our founding team includes serial entrepreneurs with $500m+ in exits and a Chief Medical Officer who left surgical training to build what he believes healthcare should be. We are hiring people who want to do the most important work of their careers. The problems are hard. The pace is fast. The mission is real: deliver as much health, for as many people as possible, at the lowest cost. If that excites you, we would love to hear from you. Our team works in a hybrid model, with three days per week in the office.