Clinical Operations Training Developer/Facilitator (Remote | Telehealth)

Job Title: Clinical Operations Training Developer/Facilitator (Remote | Telehealth) Location: Remote - United States Employment Type: FT W2 Compensation: $35 per hour CareTalk Health CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human. About the Role We are seeking a Training Content Development and Facilitation Specialist to lead the development of new content, maintain and update existing content, and facilitate new hire and ongoing training for remote clinical operations teams in a fast-growing telehealth environment. This role develops ILT and CBT virtual training, facilitates virtual training, builds learner confidence in systems and workflows, reinforces performance standards, and leverages adult learning principles and standardized measurement to ensure training effectiveness. What You’ll Do Key Responsibilities Develop new learning content (both ILT and CBT) Maintain and update existing learning content Facilitate new hire, refresher, and upskill training in a fully remote environment Train employees on telephony systems, electronic health records, and internal tools Conduct role plays, simulations, and hands-on learning activities Reinforce workflows, quality standards, and performance expectations through coaching Support onboarding coordination and training administration Partner with operations leaders and SMEs to align training with business needs Identify training gaps and drive continuous improvement Required 3+ years of training development experience 3+ years of virtual facilitation experience Experience working with an AI-enabled LMS and other supporting technologies such as Zoom, Teams etc. Demonstrated ability to train on policies, systems, workflows, and job-specific processes Strong knowledge of adult learning principles Excellent writing, communication, and engagement skills Ability to work independently and cross-functionally Strong organizational skills and meticulous attention to detail Preferred 5+ years of training development experience 5+ years of facilitation experience with at least 3 years facilitating in a virtual environment Familiarity with AI assisted authoring tools Advanced writing and communication skills Experience in healthcare, clinical operations, or telehealth Experience coaching in a regulated, performance-driven environment Familiarity with HIPAA, FWA, and other compliance laws Experience supporting high growth / multi-state teams Technical Requirements: Computer: Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or macOS 14 Sonoma. Hardware: Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs) RAM: 16 GB Headphones: Wired headphones required for optimal audio quality. (NO built-in mics) Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router. Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam. Recommended Equipment: A second monitor is highly suggested for laptop users; dual monitors for PC users. Why CareTalk Health Fully remote role with high visibility and impact Opportunity to shape learning and development in a growing healthcare organization Collaborative, cross-functional team environment CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice .