Clinical Product Trainer and Coordinator (Remote)

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: Remote Clinical Product Trainer & Coordinator This is a Remote Based role. You can work from home but will need to have access to transport for team meetings. Salary range £45,000-55,000 + 10% bonus, pension and private health care. At Tandem Diabetes Care, we're transforming diabetes management through innovative technology that helps people live healthier, more confident lives. Our mission-driven culture combines innovation, collaboration, and a commitment to improving outcomes for people living with diabetes. We are looking for a passionate and organised Remote Clinical Product Trainer & Coordinator to join our growing International Clinical Education team. This is an exciting opportunity to combine your clinical knowledge, patient education expertise, and organisational skills while supporting healthcare professionals and patients across the UK. A DAY IN THE LIFE As a Remote Clinical Product Trainer & Coordinator, you will be responsible for delivering virtual training and education on Tandem diabetes management products to patients, healthcare professionals, and customers. This role combines clinical education, customer support, and programme coordination. You will act as a trusted clinical resource, ensuring patients and healthcare professionals have the knowledge and confidence to successfully use Tandem products while coordinating the logistics and administration of Tandem's national remote training platform. Working remotely, you'll collaborate with healthcare professionals, internal stakeholders, and patients to provide exceptional virtual training experiences and support positive patient outcomes. YOU'LL MAKE A DIFFERENCE BY Clinical Education & Training Delivering virtual product training sessions for patients, healthcare professionals, and customers. Providing education on Tandem insulin pump technology and related diabetes management solutions. Conducting educational sessions that support safe and effective product use. Acting as a clinical resource for patients and healthcare professionals throughout their training journey. Supporting ongoing patient education and skills development. Remote Training Coordination Managing the coordination and logistics of Tandem's national remote training programme. Scheduling and organising virtual training sessions efficiently and professionally. Developing and improving processes that enhance the effectiveness and scalability of the remote onboarding platform. Ensuring all training activities are completed and documented accurately and compliantly. Healthcare Professional Engagement Building and maintaining strong professional relationships with healthcare professionals. Supporting healthcare providers with education on Tandem products and services. Collaborating with healthcare professionals to ensure patients receive a seamless training experience. Providing timely and professional responses to clinical training enquiries. Clinical Support & Escalations Handling clinical escalation calls and supporting the resolution of customer and patient issues. Working closely with the Clinical Education Manager for advice on technical and clinical matters. Sharing relevant clinical trends, insights, and feedback with colleagues and internal stakeholders. Supporting continuous improvement of clinical education programmes and patient services. Administration & Compliance Maintaining accurate training records and customer interactions within CRM systems. Preparing clinical reports and documentation as required. Managing assigned company equipment and materials responsibly. Ensuring all activities are conducted in accordance with company policies, regulatory requirements, and quality standards. Managing expenses in line with corporate guidelines. You're Awesome At: Required Qualifications Clinical background preferred, including Registered Nurse (RN), Registered Dietitian (RD), or equivalent healthcare qualification. Equivalent combination of education and relevant experience will also be considered. Professional registration preferred but not essential. Experience Minimum of 2 years' clinical diabetes experience. Experience coordinating and delivering diabetes education programmes for patients and healthcare professionals. Experience providing virtual or remote education and support is highly desirable. Experience working with diabetes technologies is preferred. Knowledge, Skills & Abilities Ability to build strong relationships with patients, healthcare professionals, and referral sources. Strong communication and presentation skills. Ability to explain clinical and technical information clearly and confidently to different audiences. Customer-focused approach with strong problem-solving skills. Ability to remain calm, professional, and adaptable in a changing environment. Strong organisational and administrative skills. Proficiency with Microsoft Office applications and experience using CRM systems. Ability to work independently and effectively from a remote home office environment. High levels of self-motivation, accountability, and professionalism. Ability to maintain a secure and professional home-working environment. Reliable internet connectivity and technical capability to deliver virtual training. Fluent spoken and written English. WHAT YOU CAN EXPECT This role offers the opportunity to make a meaningful difference in the lives of people living with diabetes while working within a collaborative and supportive clinical team. You'll have the flexibility of working remotely while contributing to the growth and success of Tandem's patient education and clinical training programmes. WHY TANDEM At Tandem Diabetes Care, our employees are united by a common purpose: improving the lives of people living with diabetes through innovation, education, and exceptional customer support. We foster a culture of collaboration, inclusion, and continuous learning, empowering our employees to grow professionally while making a real impact every day. Together, we're creating new possibilities in diabetes care. WHY YOU’LL LOVE WORKING HERE: At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! BE YOU, WITH US! We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone. REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please share! Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.