Clinical Success Manager

About Guardoc

Guardoc is a mission-driven healthtech startup tackling one of healthcare's most urgent challenges: clinician burnout and administrative overload. We're building the AI Operating System for clinical risk mitigation, helping long-term care providers prevent errors in real time, avoid penalties, and focus on what truly matters – delivering high-quality care. We are on a mission to ensure no patient falls behind.

Backed by top-tier investors and led by seasoned healthcare operators, we're growing fast at the intersection of AI, regulation, and clinical operations.

The Opportunity

We're hiring a Clinical Success Manager (RN) (Remote, U.S.) to own the end-to-end customer experience for Guardoc customers—from implementation through ongoing adoption and utilization.

In this role, you'll ensure Guardoc delivers consistent, real-world value to nurses, DONs, CNOs, regional leaders, and clinical teams by simplifying workflows, reducing friction, and driving sustainable behavior change. You'll be accountable for successful implementations, user proficiency, utilization, and overall satisfaction—while serving as the voice of the user across Guardoc's internal teams.

This is a high-impact, cross-functional role for a clinician or clinically-trained operator who thrives in real-world clinical operations and loves turning complex workflows into repeatable, scalable wins. Your nursing background gives you instant credibility with frontline staff and leadership, and lets you speak the language of the people using our product every day.

What You'll Do

• Lead customer implementations from prep through go-live, ensuring readiness, clarity, and confidence at launch
• Deliver training to frontline staff and leadership to support early adoption and correct usage, drawing on firsthand clinical experience to build trust quickly
• Own user adoption and consistency metrics across accounts and customer sites
• Monitor utilization patterns, identify drop-offs or misuse, and proactively intervene to reinforce correct workflows
• Serve as the primary operational contact post-implementation to troubleshoot workflow challenges and support ongoing enablement
• Escalate systemic issues when needed and partner internally to resolve root causes
• Capture and synthesize user feedback to identify recurring challenges and improvement opportunities
• Advocate for user needs while balancing scalability and standardization, and share insights with internal teams to improve the overall user experience

About You

• Active nursing license (RN or LPN/LVN) or significant clinical nursing experience required—ideally with exposure to long-term care, skilled nursing, or similar clinical settings
• Experience in Customer Success, Implementation, or Operations is a plus, but we're equally excited about clinicians looking to transition into a customer-facing, tech-enabled role
• Deep familiarity working in clinical environments and communicating with nurses, DONs, CNOs, regional leaders, and frontline staff—you've been in the room, not just adjacent to it
• Proven ability to drive adoption, utilization, and behavior change in operational settings
• Comfort navigating complex workflows, staffing models, and real-world clinical constraints
• Highly organized with strong communication, problem-solving, and follow-through
• You're user-obsessed, operationally minded, and energized by making teams successful

Our Core Principles

Everyone at Guardoc lives and breathes these principles, and it's absolutely mandatory for anyone joining our team to do so as well. This is how we work together in achieving our ambitious goals.

• Passion & Mission Obsession – Bring the fire. Fuel every decision with an unwavering focus on our customers and mission.
• Team First: Zero Ego & No Politics – Prioritize collective success, and build each other up.
• Ownership & Accountability – We set high standards, hold ourselves to our commitments, and learn from every outcome.
• Radical Transparency & Integrity – Be incredibly honest, and let the best ideas win—regardless of where they come from.
• Bias for Action – Self-starter, move fast, and create solutions to problems.

Submit your resume & a paragraph for why you would be a great fit: [email protected]