Clinic/Practice Assistant, Endoscopy

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham is seeking a dependable, patient-focused Clinic/Practice Assistant to support operations at South Shore Endoscopy Center in Braintree, MA. This role is an important part of the patient experience and helps ensure that patients, providers, and care teams receive timely, accurate, and professional administrative support throughout the scheduling, registration, check-in, check-out, and follow-up process. About South Shore Endoscopy Center South Shore Endoscopy Center provides outpatient endoscopy services in a fast-paced, patient-centered environment. The team is committed to delivering high-quality, compassionate care while supporting efficient procedural workflows, clear communication, and a positive experience for every patient and family member. Schedule and Location This is a per diem hybrid position based at South Shore Endoscopy Center, 659 Washington Street, Braintree, MA. The anticipated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. In this role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. Qualifications High school diploma or equivalent required. Associate’s or bachelor’s degree preferred. One to two years of customer service experience required. Prior medical office, ambulatory care, procedural, scheduling, or patient access experience preferred. Experience with electronic medical record, registration, scheduling, or billing systems preferred; Epic experience is a plus. Strong computer skills and comfort using Microsoft Office and standard office technology. Additional Job Details (if applicable) Why Join Mass General Brigham? At Mass General Brigham, you will be part of a collaborative, mission-driven organization dedicated to improving the health and well-being of the communities we serve. This role offers the opportunity to contribute to an essential patient care environment while working with a supportive team focused on quality, service, and continuous improvement. Ideal Candidate The ideal candidate is a proactive administrative professional who enjoys helping patients, supporting a team, and keeping daily operations running smoothly. They bring strong customer service experience, a high level of accuracy, comfort with technology, and the ability to adapt in a fast-paced healthcare environment. Remote Type Hybrid Work Location 659 Washington Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.