Cloud Consultant

Infor is seeking a Techno-Functional Workforce Management (WFM) Consultant to support critical customer accounts across the Americas within our Infor Managed Services (IMS) organization. This role plays a key part in ensuring customers maximize the value of Infor WFM solutions through expert application support, issue resolution, and ongoing system optimization. The successful candidate will serve as a trusted partner to customers while collaborating closely with cross-functional teams across Product Development, R&D, Cloud Operations, Professional Services, and Global Support. This position requires a balance of functional expertise and technical capability, enabling effective delivery of customer outcomes and operational excellence. The role offers significant exposure to Infor’s Workforce Management product suite and opportunities to contribute to customer success on a global scale. A Typical Day in the Life Includes: Manage and resolve customer support requests related to Infor Workforce Management solutions, ensuring timely and high-quality outcomes. Collaborate directly with customers to understand business requirements, troubleshoot issues, and deliver effective solutions. Responsible for analyzing and interpreting client requirements, drafting functional/technical programming specifications as required. Configure, analyze, and support Workforce Management modules including Time & Attendance and Multi-View Scheduler (MVS). Develop and maintain technical solutions utilizing Java, Oracle SQL, Groovy scripting, and Cognos reporting tools. Partner with internal teams across Development, R&D, Cloud Operations, and Professional Services to address complex customer challenges. Monitor system performance and identify opportunities to improve application stability, efficiency, and user experience. Contribute to knowledge sharing and continuous improvement initiatives that strengthen service delivery and customer satisfaction. Basic Qualifications: Previous experience supporting, configuring, or administering Infor Workforce Management (WFM) solutions. Hands-on functional expertise with Time & Attendance and working knowledge of Multi-View Scheduler (MVS). Technical experience with Java development, Oracle SQL, Groovy scripting, and/or Cognos reporting. Experience working in a customer-facing support, managed services, or application support environment. Full proficiency in English. Ability to work on-site three days per week as part of a hybrid work model. Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship now or in the future. Preferred Qualifications: Experience working as a techno-functional consultant supporting both business processes and technical configurations. Prior experience supporting Infor WFM in a managed services or post-production support model. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with cloud-based environments, system migrations, or application modernization initiatives. Location: Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Mexico City