Cloud Engineer – Vercel Platform Support

About the Role We're looking for an experienced Cloud Engineer / Vercel Platform Support Engineer to join a growing team supporting enterprise cloud-hosted digital platforms. This is a brand-new platform ownership role focused on building operational excellence, governance, reliability, and support processes for the Vercel platform — while working with modern web technologies and cloud-native architectures on behalf of a major enterprise client. Note: This position is open to US Citizens only . Visa sponsorship is not available. What You'll Do Administer and support the Vercel hosting platform for enterprise-scale web applications Partner cross-functionally with Product Owners, Architects, Security, and Development teams Drive incident management, root cause analysis (RCA), and service restoration efforts Implement platform governance, monitoring, automation, and observability practices Manage deployments, user access administration, and overall platform reliability Establish repeatable operational processes and ITGC-compliant service offerings Support Next.js, React, REST APIs, and cloud-native applications hosted on Vercel What We're Looking For Required: 5+ years of experience supporting Adobe Experience Manager (AEM) platforms Strong hands-on experience with AEM as a Cloud Service Expertise in Dispatcher, CDN, and cloud deployments Demonstrated experience with Vercel Platform Administration Solid knowledge of Next.js, React, REST APIs , and cloud-native architectures Experience with platform monitoring, automation, and observability tooling Proven track record in Incident Management & Root Cause Analysis Background in enterprise platform governance and production support Bachelor's Degree (required) Must be a US Citizen (no visa sponsorship available) Compensation & Benefits Salary: $65/hr USD Fully remote work arrangement Location This role is fully remote . Candidates based in or near Nashville, TN are preferred, though applicants from other US locations are welcome to apply.