Cloud Service Desk Engineer

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client. In this role, you will handle complex and escalated engineering tickets related to cloud identity, conditional access, device compliance, and remote access — bridging Microsoft cloud services with enterprise endpoint management. Duties and Responsibilities: Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns Qualifications Education and Years of Experience: Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred Education requirements may be waived based on professional experience, at the government’s discretion 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity 6+ years performing engineering (not help desk) functions in enterprise environments Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management Experience engineering conditional access policies, role-based access, and identity-aware network access controls Experience supporting VDI environments and remote access connectivity for Windows and macOS users Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment Experience working under formal change control, audit, and security governance processes Required Skills & Certifications: Microsoft certifications in identity, endpoint management, or cloud administration Experience with Microsoft Sentinel for cloud identity and access telemetry Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID Clearance Requirements: Must possess or be eligible to obtain and complete a government security screening and/or a Secret security clearance. Active Top Secret (TS) clearance required. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: Remote, US Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What’s Right – We lead with honesty and integrity. Own the Outcome – We take responsibility and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate with purpose. Win Together – We collaborate and celebrate our success. These values aren’t just ideals—they show up in how we support every part of your well-being: Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.