Cloud Services Admin | Grand Rapids, MI or Remote

Apply Job Type Full-time Description US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services -- all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through managed services and professional services. We are looking for a Cloud Services Admin to join our team! This role requires a rotating on-call schedule. The Cloud Services Admin plays a critical role within the Technical Operations Center team, serving as the primary point of contact for all Tier 2 customer support across our product portfolio, with particular depth in data protection, backup, and disaster recovery solutions. This position is responsible for delivering world-class customer service through efficient and timely resolution of escalated cases. As a key escalation resource, this role provides expert guidance and mentorship to Tier 1, fostering a collaborative, high-performing support environment. Functions/Responsibilities: Serve as an escalation point for Level II issues, working independently to resolve complex technical problems. Mentor Support Agents by providing guidance and skill development opportunities. Handle overflow customer calls, acting as a subject matter expert and ensuring accurate trouble ticket documentation. Participate in special projects and assignments as directed by leadership. Requirements What you bring to the team: Administrative experience in 2 or more of the following technology areas: Data Protection: Commvault, Zerto, Acronis, Cohesity, or comparable backup/DR platforms -- including policy configuration, job monitoring, troubleshooting, and recovery execution Operating Systems: Windows Server, Linux (Red Hat, Oracle Linux, Ubuntu, etc.) Hypervisors: Nutanix AHV, VMware ESXi, KVM Public Cloud: Microsoft Azure, Amazon Web Services, Google Cloud Tools: Monitoring or security platforms Demonstrated experience with backup architecture, replication strategies, and disaster recovery planning or execution Availability for after-hours support and on-call rotation Experience in a data center, service provider, or telecom environment Certifications in Data Protection, Disaster Recovery, Cloud, Storage, or VDI strongly preferred (Zerto ZTCP, Commvault Certified Professional, or equivalent) Simplify: Problem Solving, Strategic Thinking Stay Curious: Learning Agility, Innovation, Open-Mindedness Be Kind: Collaboration, Empathy, Interpersonal Skills Education: Associate's degree or 2+ Years Professional Experience Required License(s)/Certification(s): Must be able to achieve CJIS certification within introductory period of employment. What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: Generous paid time off policy, including vacation, and 10 paid holidays Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care 401(k) retirement plan with a generous contribution Group Term Life Insurance covered 100% by employer Wellness incentive to promote overall employee well-being Paid volunteer time Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The anticipated base salary range for this position is $68,000 - $72,000 per year, depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity.