Collection Service Representative (CSR)

Collection Service Representative (CSR) Apply Overview Salary Range $16.00 Base+Commission/month Travel Percentage None Apply Description Are you a customer-focused professional with Accounts Receivable (AR) experience and a passion for delivering exceptional service? Join our team as a Collection Service Representative (CSR), where you'll play a vital role in helping customers resolve account concerns, secure payment commitments, and maintain positive client relationships. In this remote role, you'll leverage your communication skills, attention to detail, and AR knowledge to manage account portfolios, navigate customer inquiries, and contribute to team success. If you're motivated by achieving goals, solving problems, and making a meaningful impact every day, we encourage you to apply! OBJECTIVE The role of the Collection Service Representative / 1st Party Accounts Receivable (CSR) is to support the needs of our clients in delivering exceptional service to their customers through telephone and where applicable email communication. The CSR will engage with customers to support the resolution of order issues, answer questions on their accounts and elevate any concerns to the proper team. PRIMARY JOB DUTIES Work in assigned queue or worklist with goal of meeting daily targets of at least 100-150 outbound calls placed each day; specific targets may change based on client assignment and/or client expectations Meet established internal quality objectives including Monthly Account Audits and Call Quality Reviews, including client specific metrics related to call or quality measures Meet performance and maintain productivity requirements each day as based on time gap or other reporting SECONDARY JOB DUTIES Uphold and utilize a professional and courteous tone and language at all times Advise customers of open receivables to obtain payment status, timeline of payments, or address any issues preventing payment Use client-specific systems to review and research additional account details Provide invoices or other related documentation to account holders Continuously seek to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations Take ownership of any assigned accounts in queue and/or work in group queue as needed Work cohesively in a team to participate on special projects or initiatives as directed Meet regularly with Supervisor for performance review and coaching sessions Continuously seek opportunities for process improvement and propose ideas Foster effective communication and collaboration between countries and cultures within all regions Assist in 1st Party AR project work as required Act as backup to other members of the1st Party AR Department Maintain a high level of professionalism and confidentiality with all information entrusted with OTHER JOB DUTIES (Built by HR and included on all Cadex job descriptions) This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities WORK HOURS It is essential that this position adhere to the assigned work schedule. This can be either a full-time position Monday - Friday from 8am-5pm EST and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules and hours required may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. TRAVEL No travel is expected for this position WORK ENVIRONMENT This job operates in a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams and related. Thee work environment noise level will vary based on the individual’s remote work environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EEO STATEMENT Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. Qualifications COMPETENCIES Account Receivable (A/R) Experience Required Ability to work in a team-based environment in shared tasks and projects Professional demeanor Proficient written and verbal communication skills Proficient comprehension skills Time management and organizational skills Basic math skills Proficient telephone skills Proficient in MS Office REQUIRED EDUCATION AND EXPERIENCE High School Diploma or general education degree (GED) – 1 year transferrable experience FLUENCY This position requires fluency in the English language. ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS None required for this position