Collections Representative

Collections Specialist (Hybrid) Location: Fort Worth, TX Work Arrangement: Hybrid (4 Days Onsite, 1 Day Remote) Position Type: 12-Month Contract-to-Hire Pay Rate: $25.00/hour Start Date: August 31, 2026 Overview We are seeking a motivated Collections Specialist to join a growing financial services team. This role is ideal for professionals with recent collections experience who enjoy working directly with customers to resolve delinquent accounts while delivering exceptional service. In this position, you will work in a fast-paced, high-volume call center environment, helping customers understand account balances, establish payment arrangements, and navigate financial hardships. The ideal candidate is comfortable handling sensitive conversations, negotiating payment solutions, and managing multiple systems simultaneously. Key Responsibilities Make and receive approximately 20 customer calls per day. Discuss past-due balances, deficiency balances, and end-of-contract charges. Collect payments and assist customers with account resolution. Negotiate and establish payment arrangements. Follow up on expired payment agreements. Support customers experiencing financial hardship by identifying appropriate solutions. Process payments accurately and document customer interactions thoroughly. Perform skip tracing activities to locate customers and collateral when necessary. Escalate accounts for repossession review when appropriate. Navigate multiple systems while maintaining quality, compliance, and productivity standards. Required Qualifications Recent over-the-phone collections experience. High School Diploma or GED. Strong verbal and written communication skills. Excellent customer service and negotiation abilities. Ability to work in a fast-paced call center environment. Strong problem-solving and organizational skills. Proficiency using multiple computer applications simultaneously. Preferred Qualifications Collections experience within: Auto Finance Credit Card Services Mortgage Servicing Financial Services Previous call center or accounts receivable experience. Skip tracing experience. Impound experience. Experience with automotive lending or consumer finance organizations. Familiarity with collections management systems and account resolution processes. Training Schedule Training is conducted 100% onsite . First 2 Days: 8:00 AM - 5:00 PM CST Remaining Training: 9:00 AM - 6:00 PM CST Monday through Friday Regular Work Schedule Following training, employees will transition to a hybrid schedule: Monday through Friday 9:00 AM - 6:00 PM CST 4 Days Onsite / 1 Day Remote What We're Looking For Successful candidates are confident communicators who can balance customer service with collections goals. You should be comfortable discussing sensitive account information, negotiating payment solutions, and helping customers find a path toward resolution while maintaining professionalism and compliance. Compliance Requirements Candidates must be able to successfully complete: 7-year background check Employment verification Education verification I-9 documentation requirements Job Type & Location This is a Contract to Hire position based out of FORT WORTH, TX. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in FORT WORTH,TX. Application Deadline This position is anticipated to close on Sep 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.