Collections Representative

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. Principal Duties and Responsibilities Handle telephone collections on past due accounts receivables Implement and monitor payment plans Responsible for call handling and chargebacks Responsible for quality assurance monitoring Assist with special requests for both internal and external customers. Contact customers as needed in an effort to resolve account issues. Document activity and maintain follow up on all accounts Respond to customer AR calls with regards to account inquiries. Provide documentation to customers requesting invoices, statements, etc. CANDIDATE SUMMARY Required Experience Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping Knowledge of billing procedures and collections techniques Must have knowledge of collections and ability to work in a fast-paced environment. Must be proficient in Microsoft Office (Word, Excel, etc.) Have a working knowledge of FDCPA and GLB Privacy Act. Required Leadership Traits and Characteristics Strong communication and interpersonal skills Strong attention to detail and high level of accuracy Ability to maintain a high level of confidentiality and professionalism Excellent organizational skills Be able to work as a team and independently Must be comfortable working with set goals and KPIs Ability to produce results in a fast-paced and challenging environment Display critical thinking skills with the ability to "think outside the box" Formal Education, Qualifications or Training High School Diploma OR GED required Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.