Collections Specialist

Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX) , we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. Location: Hybrid – Pawtucket, RI (3 days in office per week) Schedule: Monday–Friday, 8:30 AM – 5:00 PM Compensation: $22–$24 per hour, depending on experience Position summary The Collections Specialist is responsible for supporting the Accounts Receivable department through collection activities, credit hold releases, and customer account maintenance. This role ensures timely payment collection while delivering excellent customer service. Key responsibilities Manage and document daily collection activity for assigned accounts Review and release sales orders on credit hold within approval limits Research and resolve payment or application discrepancies Process refunds, small balance write-offs, and legal account referrals Provide professional and courteous customer support Review and process credit applications accurately and on time What we're looking for 1–3 years of experience in Accounts Receivable or Collections preferred High school diploma or equivalent required Excellent communication and organizational skills Ability to manage multiple tasks and prioritize effectively Detail-oriented with a customer-focused mindset Why you’ll love working at PFX Full Benefits Package – Medical, dental, and vision to keep you feeling your best. PTO & Paid Holidays – Because work-life balance matters. Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones! Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings. Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office. Education Assistance Program – Invest in yourself, and we’ll help with the cost! People come first At Pet Food Experts, distribution is our expertise—but people are our focus . We believe that building meaningful relationships drives business success and industry growth. With a thoughtful, people-first approach, we aim to create long-term value for our partners, our team, and the pets we all serve. Ready to join the pack? Apply today. Want to go beyond the job description? Follow @LifeatPFX to explore employee spotlights, real team moments, and an authentic look at how our culture comes to life across our network. Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic. All employment offers are contingent on passing a criminal background check.