Collections/Retention Administrator

Summary: Provide administrative support to directors within the Retention organization. Primary responsibilities include managing communications and scheduling. This role is typically assigned to support a specific director but will work with the other Retention administrators cross-functionally as needed. This role requires working in office as needed, on a regular basis. Some travel required, and a flexible schedule is a must have. Schedule: Monday - Friday 9:00am - 6:00pm CST Candidates must reside within 30 miles of Wichita, KS and be available for onsite work as needed. Primary responsibilities include, but are not limited to: Calendar management and scheduling coordination. Prioritizing emails and phone calls. Attendance at Director’s team meetings to facilitate content and capture meeting notes. Assist Director with managing deadlines and compiling content and responses. Maintain Director’s leadership PTO calendars. Assist Director and department with establishing and creating recognition communications. Assist Director and other department leaders with coordination of initiative meetings and feedback sessions, including capturing meeting notes, and managing follow-up items. Assist with department communications, including managing submission deadlines. Assist with contests and incentives, including communications and determining results. Manage meeting logistics as needed, both virtual and in person. Manage expense reports. Coordinate travel plans. Other specific duties as assigned by Director. Education/Certification: High school diploma or equivalent Experience: Minimum of two years prior administrative experience. Skills: Excellent time management, planning, and proactive thinking skills. Self-motivated with a professional attitude. Intermediate to advanced computer skills. Proficiency with Microsoft Office. Proficiency with calendar management. Proficiency facilitating virtual and in person meetings. Ability to write professional communications. Ability to capture clear and concise notes. Ability to effectively deal with problem situations involving both personnel and processes. Ability to work with cross-functional teams. Ability to perform duties in a dynamic, fast-paced work environment with frequent changes. Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation. Ability to concentrate on a task over time without being distracted. Ability to apply common sense understanding and carry out instructions in written, oral, or diagram form. Ability to maintain composure, keep emotions in check, and avoid aggressive behavior, even in very difficult situations. Ability to work with confidential information regarding customer accounts and employee files. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Ability to work from home and supply a distraction free environment, or work in office based on business needs. Pay and Benefits Disclosure: The pay range for this role is $16.66 - $27.76 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application close date: August, 14th, 2026. In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles. Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.​ Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​