Commercial Customer Success Manager

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. About Tavily: We're building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it's powering sales assistants, research copilots, or internal knowledge tools, we're the missing link between LLMs and the real world. The role As a Commercial Customer Success Manager at Tavily, you will be the primary point of contact and trusted advisor for our growing base of commercial customers. You'll own the full post-sale lifecycle, from onboarding and activation through adoption, renewal, and expansion, ensuring customers consistently realize value from Tavily's AI-powered search platform. In this role, you'll manage a high-velocity book of business, balancing personalized engagement with scalable, programmatic outreach. You'll develop a deep understanding of how commercial customers are building with Tavily, proactively identifying opportunities to deepen adoption and drive growth. You'll also serve as the voice of this customer segment internally, helping shape the product experience and self-serve resources that power their success. You’re welcome to work remotely from the United States. Y our responsibilities will include: Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams What we expect you to have: 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS Experience managing a high-volume book of business with a track record of strong retention and expansion results Comfort navigating technical conversations with developer users, as well as business stakeholders Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment It will be an added bonus if you have: Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus Preferred locations: New York City, Austin, or San Francisco. Key employee benefits Health insurance: 100% company-paid medical, dental and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from 155k - 185k OTE (On Target Earnings) based on your experience. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and work-life balance Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.