Commercial Insights Manager

This is an opportunity to shape commercial decision making by connecting data, customer performance and business strategy across a diverse portfolio of services. From consumer triple-play services and enterprise solutions to internationally connected services such as Wholesale Messaging, Roaming and Mobile Intelligence Solutions (MIS), you'll provide the insight and analysis that supports commercial priorities and drives business performance. Working closely with stakeholders across the organisation and supporting a small team of analysts, you'll continue to develop our insight and analytics capability, helping the business make smarter, faster and more informed decisions. This role is ideal for someone who combines strong analytical expertise with genuine commercial acumen. You'll transform complex data into clear actions, identify opportunities for growth, optimise portfolio performance and provide valuable insight to support decision making. Whether uncovering new commercial opportunities, improving reporting and analytics, supporting investment decisions or leading performance reviews, you'll play an important role in driving revenue growth, profitability and long-term business success. You'll also help embed a more proactive and evidence-based approach to commercial decision making across the business. In a market where many analytical roles are concentrated within financial services, this opportunity offers something genuinely different. You'll combine the pace and complexity of a technology business with the opportunity to work across a diverse range of products, services and markets. You'll collaborate with stakeholders across the organisation, develop a talented team and contribute to the success of both our local and international business areas. If you're passionate about turning data into commercial advantage and enjoy helping others succeed, this is a unique opportunity to make a meaningful impact in a role with genuine variety and scope. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected] . #LI-Remote Key Responsibilities Create and deliver tactical commercial plans for On-Island product portfolios, in partnership with sales, marketing and product teams, to achieve revenue, margin and customer base targets Maximise Customer Lifecycle Value (CLV) through effective in-life product and pricing management, ensuring propositions, bundling and commercial terms deliver sustainable and predictable profitability across business segments Own and evolve the commercial data and analytics capability (e.g. BI tools, reporting frameworks, data models), improving data quality, accessibility and governance to enable more effective decision-making Own budgeting, forecasting and in-year performance management across portfolios, ensuring clear visibility of performance drivers and proactive management of risks and opportunities Drive improvements in commercial systems, reporting processes and analytical methodologies to modernise and streamline ways of working Partner with senior stakeholders to shape decisions through clear, evidence-based insight, simplifying complex data into compelling narratives for different audiences Develop a deep understanding of the JT addressable market and key drivers of financial performance across portfolios, contributing to budgeting, financial consolidation and ongoing monthly performance review processes Lead and support a team of Commercial Analysts, working together to deliver high-quality insight and outcomes, while maintaining a collaborative and effective team environment Ensure consistent measurement of initiatives, tracking performance against targets and embedding accountability for benefits realisation across the business Skills, Knowledge and Expertise Strong commercial and analytical expertise, with experience translating complex data into clear business insight and recommendations Advanced data capability, including experience with BI tools (e.g. Power BI), data modelling and working across multiple data sources to generate insight Experience working with or managing analytical teams, with an interest in supporting development and enabling people to do their best work Demonstrated ability to operate in ambiguity, solving complex problems and shaping direction in evolving or unclear environments Strong stakeholder management and influencing skills, with the ability to build credibility and align across teams and senior leaders Experience in financial planning, forecasting and performance analysis, with a strong understanding of commercial drivers (revenue, margin, CLV) Ability to improve processes, systems and ways of working, with a focus on efficiency, scalability and data integrity Excellent communication skills, able to simplify complex technical or analytical concepts into clear, compelling messages Strong organisational awareness, understanding how insight connects to wider business strategy and outcomes Benefits 26 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Professional Development Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.