Commercial Lines Account Manager

Description Provide superior customer service to all customers. This is a remote role with no in-office requirement. RESPONSIBILITIES: Provide superior customer service to all customers Coach policyholders regarding their coverage and assist them in selecting the appropriate coverage to meet their needs Process endorsements and renewals Provide ideas on how to improve SECURAs Service Center Act as a technical/informational resource for questions, projects, and training purposes Cross-sell additional products, such as Umbrellas, to help enhance an account Maintain strong agency relationships and keep agents up-to-date on any special circumstances involving their customers Develop working understanding and application of SECURAs underwriting methodology and coverage forms Develop working understanding of insurance industry rules and regulations Assist in book management by communicating agency concerns and issues Assist in achieving loss ratio targets Assist coworkers to maximize service center goals. Adhere to continuing education in order to maintain agents license and stay current with applicable state agency and P&C laws Assist in training and developing standard operating procedures and workflows Other duties as assigned QUALIFICATIONS: ESSENTIAL: Agent’s license or the ability to obtain within 60 days from hire (paid for by SECURA). Prior Agency experience and advanced knowledge of Commercial Lines Insurance. Excellent skills using technology tools. Excellent problem-solving, decision-making, multi-tasking and organization/prioritization skills. Excellent customer service and interpersonal skills, as well as a top-notch attitude. Ability to excel in a fast-paced, team environment. High school diploma or general education degree (GED). PREFERRED: Associate’s degree or college coursework CISR, CIC, CPCU or introductory insurance courses At SECURA, we are transforming the insurance experience by putting authenticity at the forefront of everything we do. Our mission is clear: we’re making insurance genuine. We recognize that our associates are our greatest assets, and we invest in their well-being and professional growth. We offer opportunities for continuous learning and career advancement, competitive benefits , and a culture that champions work-life balance. Joining SECURA means becoming part of a dynamic team that values each individual’s contribution and fosters a collaborative atmosphere. Here, you’ll not only find a fulfilling career but also a place where you can make a positive impact every day. SECURA Insurance strives to provide equal opportunity for all employees and is committed to fostering an inclusive work environment. We welcome applicants from all backgrounds and walks of life.