Commercial Loan Workout & Collections Specialist

About Concord Servicing Concord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, flexible, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team. Position Overview The Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors. We are looking for a bilingual (English/Spanish) professional with a proven track record in commercial collections — someone who brings sharp negotiation skills, analytical depth, and the ability to move accounts to resolution through payment plans, settlements, or other workout strategies. If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you. Essential Duties and Responsibilities Manage a portfolio of delinquent commercial accounts (91+ days past due), proactively engaging customers via phone, text, and email to achieve resolution. Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success. Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors. Conduct skip tracing, asset investigations, and collateral reviews to support collection efforts and provide actionable intelligence. Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, UDAAP, applicable state regulations, and company policy. Support legal processes by preparing documentation, coordinating information, and negotiating pre-litigation or post-litigation resolutions. Maintain accurate, detailed account documentation within the system of record at all times. Provide timely updates, portfolio reporting, and strategic collection recommendations to management, commercial clients, and investors. Handle inbound calls professionally, representing Concord Servicing's brand with every interaction. Communicate fluidly in both English and Spanish to effectively serve a diverse customer base. Perform additional duties as assigned. Bilingual — English and Spanish required (written and verbal fluency in both languages). 5+ years of commercial collections experience required, with a demonstrable record of curing delinquencies and recovering assets. Proven experience negotiating payment plans and settlements on commercial accounts. Strong ability to analyze credit bureau reports and TLO reports to formulate and present collection recommendations to clients and investors. Comprehensive knowledge of FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, and UDAAP. Familiarity with litigation processes, terminology, and pre- and post-judgment collection strategies. Proficient in Microsoft Office (Outlook, Word, Excel) and industry systems including Salesforce, credit bureaus, and TLO. Strong skip tracing, research, and analytical capabilities. Ability to manage multiple priorities, stay organized, and perform with composure under pressure. Exceptional written and verbal communication skills in English and Spanish. Salary: 30,000 – 35,000 pesos per month Medical Insurance Dental Insurance Life Insurance Legal Benefits