Commercial Operations Manager Nordics

Santen is a specialized life sciences company with a proud over 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with a footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world. Work Location: Tampere or Helsinki, Finland The Commercial Operations Manager ensures operational excellence across the commercial organization by translating data into actionable insights, optimizing demand planning and product availability, and driving efficient cross-functional processes. The role enables informed business decisions, regulatory compliance, and seamless collaboration across Commercial, Supply Chain, Finance, Market Access, and Regulatory functions to maximize business performance and ensure continuous product availability for patients. Key Responsibilities & Accountabilities Manage demand forecasting using sales, market, and customer data (SAP, IQVIA) to improve forecast accuracy and product availability. Collaborate with Finance, Supply Chain, and regional teams to align IBP processes, optimize stock levels, and support supply allocation decisions. Monitor and mitigate out-of-stock (OOS) risks through safety stock reporting, excess & obsolete tracking, stock transfers, and authority notifications. Analyze commercial, market, and inventory data to identify trends, prepare reports and dashboards, and provide actionable business insights. Ensure accurate product data submission to authorities and maintain regulatory reporting across the Nordics. Lead cross-functional projects and continuous improvement initiatives in Sales Operations Excellence. Act as the key liaison between Supply Chain, Sales, Finance, Market Access, and Regulatory to ensure alignment on products and operations. Lead and coordinate Nordic product meetings, Country Reviews, IBP participation, and operational forums, ensuring effective governance and follow-up. Oversee operational processes, including invoicing, contracts, and business tools (e.g., Coupa, SharePoint), to support efficient business operations. Manage product-related communications and administrative activities to ensure business continuity and operational effectiveness. Essential Bachelor's or Master's degree (Business, Supply Chain, Life Sciences, or equivalent) Fluent English; Nordic language(s) (e.g. Swedish) desirable. Proficiency in SAP, IQVIA, Microsoft Office, Veeva, Coupa, TrackWise, and GLAMS Experience in the pharmaceutical industry across commercial, supply, or regulatory functions Experience working with authorities and regulatory compliance processes Proven cross-functional collaboration experience Strong understanding of demand planning and sales operations Strong analytical and data-driven mindset Structured and detail-oriented approach Customer and service-oriented mindset Proactive problem-solving with a strong sense of ownership Strong collaboration and stakeholder management skills Desirable Experience in an international/EMEA environment Expertise in ophthalmic products Ability to perform effectively under pressure Ready to make a difference? Apply today and help us shape the future of eye health. What we offer: Competitive Salary: A market‑aligned base salary starting from EUR 55 546 – EUR 76 376, depending on experience and location. Grow your career at Santen A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment. The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law. If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.