Commercial Solutions Analyst

Job Description Summary Role Summary The Commercial Solutions Analyst is a strategic commercial enablement and operations role designed to improve the effectiveness, scalability, and operational excellence of the commercial organisation. Acting as an internal service partner to the sales team, this position combines sales enablement, operational support, process optimisation, knowledge management, reporting, and commercial content development to help drive revenue growth and customer engagement. This role will serve as the operational backbone of the commercial function, building and managing systems, tools, and resources that enable Business Development (BD) teams to operate more efficiently and consistently. The Commercial Solutions Manager will lead initiatives across commercial infrastructure, sales process automation, CRM and reporting governance, RFI management, internal service support, and customer-facing commercial asset development. A key component of the role is the creation of an internal commercial support ecosystem — including a centralised SharePoint knowledge hub, ticketing and request management systems, approved response libraries, and scalable customer-facing sales content — allowing the commercial team to self-serve, accelerate response times, and improve overall execution quality. The ideal candidate is highly organised, technologically confident, analytical, process-driven, and customer-oriented, with strong communication skills and the ability to work cross-functionally in a fast-paced commercial environment. How will you make an impact & Requirement Key Responsibilities Commercial Support · Ensure smooth coordination of commercial activities. · Support sales leadership with agenda planning, meeting preparation, and follow-up actions. · Coordinate internal communication and workflows to improve responsiveness and execution across the commercial team. · Provide day-to-day operational support to Business Development and commercial leadership teams. · Assist with opportunity tracking, pipeline management, and sales process adherence. · Establish and manage an internal commercial ticketing/request system to support BD requests and prioritisation of internal support activities. Commercial Enablement & Knowledge Management · Design, implement, and maintain a centralised SharePoint-based commercial knowledge hub. · Create and manage structured repositories for: o Training materials o Commercial processes and SOPs o Forms and templates o Internal guidance documents o Customer-facing sales assets and collateral o Product and service information o Commercial tools and resources · Ensure all commercial content remains current, organised, accessible, and aligned with company standards. · Develop scalable, self-service enablement resources for the commercial team. · Support onboarding and continuous learning initiatives through accessible training and enablement materials. Commercial Content & Strategic Bid Support · Develop customised commercial “solution decks” and presentation packages to support strategic customer bids and opportunities. · Create and maintain modular customer presentation libraries and slide repositories, built from Marketing-approved brand, messaging, and enterprise content assets, that enable Business Development teams to self-serve and customise content for specific customer engagements. · Partner with commercial leadership and subject matter experts to ensure messaging, branding, and value propositions are aligned and commercially effective. · Support the preparation of commercial proposals, presentations, RFIs, and customer-facing documentation. RFI & Commercial Response Management · Create and maintain a centralised database of approved RFI, proposal, and tender responses. · Lead the coordination and completion of RFIs and related commercial documentation. · Collaborate with sales, technical, quality, finance, and operational teams to gather accurate responses. · Standardise and continuously improve response quality, turnaround time, and document consistency. · Maintain governance, version control, and approval processes for commercial response content. Reporting, Forecasting & Sales Performance Analytics · Produce and distribute daily, weekly, monthly, and quarterly sales reports and dashboards, using the KPI definitions and reporting formats set by the Sales Operations Director. · Identify opportunities for process improvement and automation. Data Management & Commercial Systems · Administer day-to-day CRM data quality, user support, and workflow execution within the governance standards and system architecture set by the Sales Operations Director. · Identify opportunities to streamline, standardise, and automate sales and commercial processes, including the application of AI-enabled tools and workflows. Lead Generation & Commercial Prioritisation · Support lead generation activities and commercial prospecting initiatives. · Assist with lead qualification, prioritisation, and distribution processes. · Partner with Business Development teams to improve visibility and management of target opportunities. · Support commercial campaigns and initiatives designed to improve pipeline generation and conversion. Event & Customer Engagement Coordination · Assist with planning and coordination of customer-facing events, including BioConnect, Lunch & Learns, conferences, and engagement activities. · Coordinate logistics, materials, communications, and attendee management for commercial events. · Support the development of event materials and customer engagement content. Cross-Functional Collaboration · Act as a central coordination point between commercial teams and internal support functions. · Drive alignment, communication, and operational consistency across departments. Continuous Improvement & Innovation · Identify opportunities to improve commercial processes, systems, and workflows. · Champion best practices in sales enablement, operational efficiency, and knowledge management. · Support the evaluation and implementation of new technologies, tools, and AI-driven solutions to improve team productivity and customer responsiveness. · Contribute to building a scalable, high-performing commercial operations function. Role Interlock With the Sales Operations Director: this role executes CRM administration, report production, and day-to-day process operations within the strategy, governance, and technology standards the Sales Operations Director sets. With Marketing: this role owns deal-specific, opportunity-level, and bid content; Marketing owns enterprise brand assets, campaigns, and top-of-funnel content. Content produced by this role is built from Marketing-approved assets as inputs. Key Skills & Competencies · Strong organisational and project coordination skills · Commercial awareness and customer focus · Excellent written and verbal communication skills · Analytical and data-driven mindset · Process improvement and problem-solving capability · High attention to detail and accuracy · Ability to work cross-functionally and collaboratively · Strong systems and technology aptitude · Proactive, adaptable, and solution-oriented approach · Ability to manage confidential and commercially sensitive information Qualifications & Experience · Bachelor’s degree in Business, Commercial Operations, Marketing, Life Sciences, or a related field preferred. · Experience in commercial operations, sales enablement, sales support, or business operations roles. · Strong experience with CRM platforms, reporting tools, SharePoint, and Microsoft Office applications. · Experience supporting RFIs, proposals, tenders, or commercial documentation processes preferred. · Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment. · Experience with process improvement, automation, or AI-enabled business tools is highly desirable. · Experience in exhibition and trade show coordination. This role is responsible for managing administrative sales functions, organizing exhibition logistics, coordinating marketing materials, and ensuring smooth communication before, during, and after events.