Communications Specialist

Job Profile: IT Project Specialist 2 Job Family: IT Project Management Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job profile Summary: Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success. Job Description: Do you enjoy building personalized communication experiences that support student success from inquiry through graduation? Do you thrive in fast-paced environments, love working with the latest technologies, and want your work to reach students across the globe? Then apply today for the Communications Specialist opportunity! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Watch this short video about working at EdPlus! We’re seeking a talented and versatile Communications Specialist to join our high-performing Student Journey team. Every day you will make a difference in the lives of others by designing, implementing, evaluating and managing targeted communication campaigns and experiences aligned with student recruitment and persistence goals, communicating the right message at the right time to the right audience in a way that is actionable and scalable. Your efforts will include reaching national and international audiences through various engagement channels, including but not limited to email and SMS. You will possess the technical expertise to create, deploy and measure mass communication campaigns and will manage multiple campaigns in coordination with project leads and stakeholders, reporting back results to leadership and client units. NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ. Essential Duties: Develop and manage end-to-end communication flows, in partnership with EdPlus and the ASU Enterprise, guiding prospective students from college choice through enrollment (including pathways and ASU Online) and supporting current students through registration, financial aid, and degree completion. Champion AI-driven personalization at scale, using Marketing Cloud's Einstein, Claude, and other emerging tools to deliver segmented and 1:1 campaigns, including corporate partner-specific messaging on eligibility and benefits. Use a data-first approach to identify student pain points, run multivariate tests, validate audience targeting against business rules, and track engagement and ROI to continually optimize communications. Partner with stakeholders across academic units, support services, the CRM team, success center, enrollment center, data teams, and colleges/units to gather requirements and build comprehensive, non-redundant communication strategies Develop contextual, motivational content, including college-specific resources, eligibility, benefits, alumni success stories, and milestone celebrations, to strengthen student connection and persistence. Implement targeted re-engagement strategies to help prospective students complete enrollment and help current students persist toward completion. Perform meticulous QA testing on campaigns, covering personalization, dynamic content, segmentation rules, and compliance with CAN-SPAM, GDPR, CCPA, CASL, and TCPA, with close attention to detail and a willingness to question the data when something looks off to catch errors before they reach students. Create, design, schedule, and optimize campaigns across email, SMS, dialer, app notifications, and ringless voicemail, including building and troubleshooting email templates with dynamic content, AMPscript, interactive content, personalization logic, segmentation, and rendering, while serving as a resource on design and layout best practices. Exercise sound judgment and independent decision-making to prioritize work, solve problems, and contribute new ideas and journey mapping that produce measurable improvements in student outcomes. Write and review content to ensure adherence to ASU and corporate partner brand guidelines, document learners' communication experience across products, and contribute to market research to understand and segment student audiences. Coordinate or assume other duties or projects as assigned or directed. Desired Qualifications: Bachelor’s degree or higher in a related field. Experience with Salesforce Marketing Cloud, including Journey Builder. Demonstrated proficiency creating mobile, responsive Email communications and Email templates using HTML, CSS, and AMPScript. Proven record of developing, executing, and analyzing marketing communication campaigns, including documenting and visualizing communication experiences. Demonstrated strong organizational skills with the ability to manage multiple projects simultaneously. Experience conducting 1:1 and mass communication campaigns across channels such as email and SMS, preferably in a higher education setting. Experience in working effectively with others to ensure projects meet deadlines and budgets. Experience analyzing campaign and research data and translating findings into actionable insights for the broader organization. Demonstrated passion for new technologies, including AI tools and their application to prospective and current student communications. Experience thinking creatively and strategically when handling complex issues. Demonstrated ability to thrive, adapt and re-prioritize tasks in a fast-paced, ever-changing environment. NOTE: Please answer the following questions in your cover letter: Have you built and deployed mass communications using Email Service Providers (i.e., Constant Contact, Marketing Cloud, Sendgrid) to target large audiences (more than 5,000 in a send)? (Yes/No) Which Email Service Provider(s) have you used in the past? Salary & Benefits: $71,500 – $74,000 per year; DOE ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options. Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents and spouse.) Discounts Working Environment: Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.) Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position. Department Statement: As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. ASU EdPlus Driving Requirement: Driving is not required for this position. Location: Off-Campus: Scottsdale Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$26003.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources . Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.