Job Description
This is a remote position.
ob Description
Communications Specialist III (Change & Communication Lead)
Requisition ID:
RQ00299
Department:
SNB – Business Applications
Location:
Fredericton, New Brunswick, Canada
Work Model:
Remote (Candidate must reside in Canada)
Engagement Type:
Contract
Overview
Service New Brunswick (SNB) is seeking an experienced
Communications Specialist III / Change and Communication Lead
to support the
CAMA Renewal and Valuation Enhancements Solution (CRAVES) Deployment Project
.
The successful candidate will play a critical role in planning and executing
organizational change management, communications, and stakeholder engagement strategies
to support the successful deployment of a modern SaaS-based property assessment system across the province. 00299 - SoW - Flextrack - CCM L…
This role involves working closely with project teams, stakeholders, and government departments to ensure smooth adoption of new systems and processes while minimizing organizational disruption.
Key Responsibilities
Change Management & Strategy
Develop and implement a
comprehensive change management strategy and communication plan
aligned with project objectives.
Lead change initiatives across the organization from
planning through implementation
.
Identify potential resistance to change and develop mitigation strategies.
Ensure all change management activities align with
SNB’s Project and Change Management Framework
.
Communications & Stakeholder Engagement
Develop and deliver
clear and targeted communications
to internal and external stakeholders.
Prepare materials such as presentations, newsletters, digital brochures, and project updates.
Facilitate workshops, consultations, focus groups, and stakeholder meetings.
Maintain a
stakeholder register
and conduct impact assessments for affected groups.
Training & Adoption
Design and execute
training programs and workshops
to support system adoption.
Develop training materials and deliver sessions in
English and French
.
Coach internal SNB staff on
change management practices
to build internal capabilities.
Project Support & Governance
Maintain project documentation and collaboration platforms (e.g., SharePoint).
Monitor project progress and communicate updates to stakeholders.
Track risks related to change management and maintain the
risk register
.
Evaluate adoption metrics and report on performance indicators.
Requirements
Required Qualifications
Education
Bachelor’s degree in
Communications, Business Administration, Organizational Change Management, or a related field
.
Experience
Minimum
6 years of change management experience
in multi-year projects.
Demonstrated experience in
enterprise-level change and communication management in the public sector
.
Experience supporting
large digital transformation initiatives
.
Experience working with
provincial or federal property assessment divisions
in transformation projects.
Certifications
Prosci Change Management Certification
or equivalent professional certification.
Technical Skills
Strong experience with
Microsoft 365 tools
including:
Word
Excel
PowerPoint
SharePoint
Forms
Familiarity with digital collaboration tools such as:
Microsoft Teams
Zoom
Miro
Language Requirement
Full professional proficiency in both English and French.
Preferred Experience
Experience leading
organization-wide change initiatives
across multiple large projects.
Experience with
Tyler Technologies CAMA solutions
in government environments.
Strong background in
stakeholder engagement and communication strategies
in large-scale IT transformation programs.
Contract Details
Duration:
April 1, 2026 – March 31, 2029 (745 days)
Extension:
Possible extension of up to
250 additional days
Work Schedule:
Monday – Friday, 8:15 AM – 4:30 PM AST
Work Location:
Remote (must reside in Canada)
Travel:
Occasional travel to New Brunswick may be required.
Upstaff is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.