Community Advocate Sr - Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Community Advocate Sr - Remote Job Description The Senior Community Advocate is responsible for supporting residents under Pennsylvania's Pharmaceutical Assistance Contract for the Elderly (PACE) Program. This position establishes relationships with Pennsylvania residents to thoroughly assess each person's situation and circumstances to best assist them in accessing resources. This role is dedicated to delivering a comprehensive client experience through advocacy, service coordination, and application support. Responsibilities Assists clients in accessing services through comprehensive assessments to determine appropriate assistance and support them with calls, appointments, and benefit coordination Researches and evaluates benefit options, preparing relevant information and applications for Federal, State, Local and other programs to meet an individual client needs Identifies and resolves complex issues using critical thinking and practical problem-solving skills independently Maintains accurate and detailed documentation across multiple systems Other duties as assigned Minimum Qualifications High school diploma from an accredited school or equivalent GED 2 years of work experience in customer service or patient care Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications Strong verbal and written communication skills with ability to explain complex information clearly Ability to manage multiple cases independently with attention to detail Ability to maximize resources and work as a team while being comfortable with fast-paced, changing environment and ambiguity Strong organizational, analytical, interpretive, and time management skills Preferred Qualifications Previous health care, insurance, or pharmaceutical industry experience Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job Potential pay for this position ranges from $23.08 - $37.02 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits). Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays.