Community Implementation and Adoption Specialist

Community Implementation and Adoption Specialist

Location: Remote, Canada-based, with regular travel to First Nations communities

Type: Full-time, Permanent

Hours: Flexible, with availability across Canadian time zones (our clients span every province and territory)

Read This First

• We are not hiring someone to install software and walk away.
• We are hiring an operator who can land in a community, sit across the table from a Band Manager, a Housing Director, or a Council, and turn a pile of binders, spreadsheets, and shared drives into one system that actually runs the Nation.
• People who can teach, listen, and adapt on the fly. People who treat a successful go-live as the start of the relationship, not the end of it. People who measure their work in departments onboarded, staff who log in every morning because the tool genuinely makes their job easier, and Nations that finally have their data in one place and under their own control.
• If you love being on the ground, building trust in person, and getting messy real-world operations into clean working order, keep reading.

About melyn

• melyn is the operating system for First Nations Canada. Housing, infrastructure, governance, economic development, grants, finance, community engagement, all in one platform. Every week, more Nations across every province and territory plug into melynBrain.
• We do not sell seats and we do not sell hours. We deliver outcomes. The work you do shows up in a Housing department that can finally see every unit and its condition, a finance office that tracks budget against actuals in real time, and a Council that walks into a meeting with the data to lead with confidence.

The Role

• You are the person who makes melyn real inside a Nation. You own the full implementation journey: data migration, system setup, department-by-department training, customization, pilot, and full rollout. You will be on calls during the week and on reserve in person on a regular basis, working directly with staff across Governance, Project Management, Grants, Housing, Finance, and Community Engagement to get each module live and adopted.
• Most of the people you train are not technical users. They may have spent years running their department on paper, in binders, or in a maze of spreadsheets and email. Your job is to meet them exactly where they are, with patience and zero condescension, and teach them not just how to click through the software but how to think about working in one connected system. Adoption lives or dies on how well you teach. If you cannot turn a nervous first-time user into someone who logs in every morning by choice, the implementation has not worked.
• This is a high-touch, relationship-first role. Some weeks you are deep in data migration and configuration. Other weeks you are in the community, training a team, troubleshooting live, and turning skeptics into daily users. Both matter equally.

What You'll Actually Do

• Lead end-to-end implementations on our 8 to 10 week timeline: data migration and setup, department training and customization, then pilot and full rollout
• Migrate a Nation's existing records (policies, BCRs, contracts, past applications, housing inventories, budgets) into a clean, searchable, version-controlled system
• Configure access permissions by role and department, set up audit trails, and tailor each module to how that specific Nation actually works
• Gather and document how each department currently works: their files, their systems, their workflows, their gaps, before designing how melyn will fit
• Research each Nation ahead of time so you show up understanding their context, priorities, and the way they run, not asking them to explain the basics
• Onboard each core module with the relevant department: Governance and Document Management, Project Management, Grant Management, Housing and Property Management, Financial and Budget Management, and the Community Engagement portal
• Travel to reserves regularly to deliver training, run pilot phases, solve problems on site, and build the trust that makes adoption stick
• Listen closely in every session and feed what you learn back into how you configure, train, and support
• Serve as the dedicated success manager after go-live: priority support, regular check-ins, and quarterly strategy reviews to deepen how each Nation uses the platform
• Be the bridge between the community and our product team, carrying real feedback back so the platform keeps getting better
• Build the playbooks, training materials, and onboarding workflows that let us implement faster as we scale

Teaching Non-Technical Users

• Train staff at every comfort level with technology, from Council members and Elders to front-line administrators, many of whom are learning new software for the first time
• Break down technology into plain language: no jargon, no assumptions, no rushing
• Build the patience and trust it takes to bring along users who are anxious, skeptical, or have been burned by clunky systems before
• Create simple, repeatable training materials, quick-reference guides, and walkthroughs that staff can lean on after you leave
• Sit beside people through their first real tasks in the system until they can do it on their own with confidence
• Recognize that adoption is a human challenge before it is a technical one, and treat it that way

What You Bring

• 3+ years in implementation, customer success, onboarding, project delivery, operations, IT rollout, or a client-facing role where you owned getting something live and adopted
• Strong candidates come from software implementation or customer success, ERP or SaaS rollouts, public sector or band office operations, economic development corporations, Indigenous advisory, or any role that put you on the ground solving real operational problems
• Less experience considered if you can show exceptional drive, ownership, and the ability to win people over. We hire for trajectory, not tenure
• A solid bachelor's degree in any discipline from a recognized Canadian or international university
• Genuine comfort with technology and the patience to teach it to people who are not comfortable with it yet
• Strong communication and training skills: you can stand in front of a department, read the room, and adjust until it clicks
• Strong research and information-gathering instincts: you do the homework before you arrive and you ask the right questions once you are there
• Organized and self-directed: you can run multiple Nation implementations at different stages without dropping a thread
• Comfort with travel and time on reserve, including stretches away from home
• Willingness to flex across Canadian time zones
• Real respect for Indigenous self-determination, governance, and OCAP principles
• Cultural humility and a willingness to learn fast

Bonus Points

• Prior experience working with or for First Nations, Metis, or Inuit communities, organizations, or governments
• Experience with band office operations, housing administration, grants, or financial management
• Background in SaaS implementation, ERP systems, or data migration
• Comfort with AI tools, modern data stacks, or anything that accelerates output
• A valid driver's license and willingness to travel to remote and rural communities
• Bilingual or fluent in an Indigenous language

Who You Are

• A natural teacher: patient, calm, and genuinely good at making non-technical people feel capable, not stupid. You meet people where they are and bring them along, you never talk down to them
• A strong listener first: you let people tell you how their department actually runs before you change anything. You ask good questions, you take notes, and you remember what you heard
• A digger: you do the homework. Before you walk into a community you have researched the Nation, mapped how each department works today, and figured out where their records, systems, and pain points live
• Patient under pressure: when the data is messy, the room is anxious, or the same question gets asked five times, you stay steady and keep people moving forward
• An owner of adoption, not just installation. Go-live is not done until the team is using it every day

Data Sovereignty

melyn is built on a simple promise: a Nation's data is its own. Every Nation lives in a secure, isolated, Canadian-hosted database with zero cross-contamination, full audit logging, and the right to export at any time. You will be the person who explains that promise, in plain terms, and proves it through how you work.

Why melyn

• Salary based on experience and fit. We pay for output and ownership, not years on a resume
• Real growth trajectory: performers move up fast
• Fully remote home base, with meaningful, hands-on time in community
• A platform behind you: melynBrain, grant intelligence, and AI-powered document pipelines
• A team of operators, not slide-makers
• Front-line exposure on real, consequential work across the country