Community Manager

Description Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts. The position is a hybrid opportunity, residing in the Bluffton - Hilton Head area. Position Responsibilities: Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance. Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM. Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies. Solicit, negotiate and execute contracts for Association vendors and service providers. Prepare and submit bid specs and work orders to vendors/service providers, as needed. Plan, budget, advertise, execute and attend Association events with Boards/Committees approval. Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM. Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports. Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data. Review, modify, code and approve Association invoices. Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and State laws. Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required. Exhibit a proactive approach to management; provide leadership in planning future growth. Perform other duties as directed. Knowledge, Skills, and Abilities: Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker. Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. High attention to detail. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents . Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems. Ability to interact and work positively and effectively with staff and residents at all levels. Ability to work collaboratively and cooperatively within the department as well as with other departments. Physical Demands and Work Environment: Must be able to work evening and weekends as needed for meetings and emergencies. Utilizing personal automobile for commuting to and from assigned communities. Walking and/or driving throughout communities to inspect common areas per management contract. Sitting and standing for moderate periods of time. Qualifications Skills Behaviors : Motivations : Education Required High School or better. Experience Required 2 years: Experience as an HOA Community Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents, contract administration and vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License. Licenses & Certifications Preferred CMCA CAASP CAAM