Community Manager

About Us There’s a reason HUNTER is recognized as a PRWeek Best Place To Work and has been named PRovoke “Consumer Agency of the Year” not once, but twice: At HUNTER, we EARN IT — consumer attention, the trust and loyalty of clients, and the dedication of our staff, currently 350+ strong and counting. Overview A Social Media Community Manager plays an integral role in the dissemination of clients’ social media content through engagement on social media channels. Responsibilities Manage clients’ social media channels Establish and sustain positive interaction with community members Maintain the social content calendar; develop timelines, create/distribute/post content, manage deadlines Monitor social channels and respond to consumers to help drive positive engagement Identify real-time engagement opportunities discovered via social listening; alert supervisor to opportunities; act upon opportunities, as directed by a supervisor Identify negative content/risky content generated by consumers; alert supervisors in order to minimize impact to the client or brand Monitor results; compile reports Determine the need for support staff assistance for projects/program elements and manage support staff during execution Understand the resources and tools needed to achieve the clients’ social media marketing; complete tasks that meet objectives Build and maintain relationships with social media contacts and influencers on behalf of the agency and clients Demonstrate an understanding of the social media landscape and how to use social channels to drive brand awareness and engagement for clients Attend client calls and meetings, as determined by a supervisor Research ideas for client programs to determine feasibility Participate in agency brainstorm sessions for client programs Develop strategic/creative thinking skills Actively participate in agency committees or departments as designated/asked Participate in agency projects and events Assist in compilation of awards presentations Assist with research for new business and business renewal opportunities, as directed by a supervisor Ability to: Understand the intricacies of established and emerging social channels Optimize messaging to effectively engage with community members Understand the clients’ business and relevant industry trends, and the role social media plays with PR and in the overall marketing mix Manage multiple projects across multiple accounts Prioritize work, meet deadlines and actively communicate progress and deliverables (i.e. time management) Learn quickly and adapt to a fast-paced work environment Travel to client and event locations; meet with clients at their office locations/headquarters Demonstrate solid writing and interpersonal communication skills Proficiency in maintaining a client’s/brand’s social media voice and tone Stay current with developments in social media, current trends, technology updates and top news stories in the clients’ and brands’ spaces Show integrity and good judgment when working with colleagues and clients Qualifications B.A. in Marketing, Public Relations or the like Up to two (2) years of experience managing social channels for brands Proficiency in Microsoft Office (Word, Excel, PowerPoint) Proficiency with social media management tools and social listening and analytics platforms (e.g. Hootsuite, Sprout Social) Compensation In order to comply with equal pay and salary transparency laws in various locations, the Company believes the target range of base compensation for this role is $60,000-72,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.At HUNTER, we work hard and play hard, and while we have all the benefits you’d expect —competitive health and dental insurance plans, a 401K company match and generous PTO — we also provide: a hybrid work model; a “work from anywhere in the US” policy (up to four weeks a year); a year-round staff training and development curriculum; and a staff-led Action Group dedicated to DEI excellence in the agency and industry (read our DEI statement here: https://hunterpr.com/dei/ ) Perks? We have perks. When you work at HUNTER, you can expect Bring Your Parents (And Kids) to Work Days, regular volunteer Days of Service, mid-day Cupcakes and Cocktails mixers and epic Halloween and holiday parties.Founded in 1989, HUNTER has grown into one of the most respected marketing communications firms in the country, creating work that matters in strategic planning, earned media relations, social and digital media, talent and influencer engagement, experiential marketing, multicultural outreach and content creation and distribution. And we do it all for esteemed companies and brands across every sector you can imagine: Food + Beverage Wine + Spirits Health + Beauty Fashion + Lifestyle Home Travel + Hospitality Financial Services Tech See us in action here: https://hunterpr.com