Community Operations

Community Operations

Location: Remote

We're partnering with a globally recognised online community platform to hire a Community Support Specialist who will play a key role in supporting millions of users and volunteer community moderators.

This position sits within the Community Operations team and focuses on delivering high-quality support, resolving moderator requests, and improving the overall community experience.

What You'll Be Doing

• Act as the first point of contact for community support requests.
• Resolve tickets submitted by users and volunteer moderators through a ticketing platform.
• Investigate issues, provide timely resolutions, and escalate complex cases when appropriate.
• Partner with Product, Trust & Safety, Engineering, and Operations teams to improve support workflows.
• Maintain accurate case documentation and contribute to process improvements.
• Keep up to date with platform features, community policies, and moderation guidelines.

We're Looking For

• Experience in Community Operations, Trust & Safety, Customer Support, Customer Experience, or similar operational roles.
• Previous experience using Zendesk or comparable ticket management systems.
• Excellent written communication and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Experience working within cross-functional, global teams.
• Ability to prioritise multiple cases in a fast-paced environment.

Highly Desirable

• Previous experience as a moderator on a large online community platform.
• Experience supporting moderators, creators, or online communities.
• Background in social media, internet platforms, marketplace operations, or Trust & Safety.
• Fluency in English and an additional European language such as Spanish, German, French, or Italian.

Working Pattern

• Fully remote.
• Preference for GMT working hours.
• Flexibility to support occasional weekend coverage.

This is an excellent opportunity to join a globally recognised consumer technology platform where you'll directly contribute to improving the experience of one of the internet's largest communities.