Community Support Representative

About Centific At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills, and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people – from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed. About Job Fraud Community Support Representative Role Summary The Fraud Community Support Representative is responsible for handling fraud-related queries and cases from the global contributor community, helping maintain a safe and trustworthy environment across all OneForma projects. This role investigates suspected fraud or abuse, communicates clearly with users, and applies internal policies and procedures consistently while working closely with Community Support and other stakeholder teams. Key Responsibilities Handle fraud-related tickets and cases in Dynamics and internal tools, providing clear, timely, and accurate responses to contributors. Review suspicious accounts, patterns, and activities, including KYC results, multiple accounts, and unusual behavior, and decide on appropriate actions based on internal guidelines. Apply account-level actions such as warnings, temporary holds, and deactivations when needed, documenting decisions and rationale clearly. Collaborate with Community Support, Recruitment, Project teams, and other stakeholders to clarify cases and escalate complex issues. Contribute to improving fraud workflows, macros, and documentation by flagging recurring issues, gaps, and edge cases. Preferred Technical and Professional Expertise You are an outgoing and socially confident person who enjoys connecting with people from around the world. You can work independently while also collaborating effectively as part of a team. You are willing to go the extra mile, and you actively contribute ideas that support the team’s broader goals. Skills and Requirements Strong written English communication skills with a clear, professional tone in contributor interactions. High attention to detail and ability to follow structured guidelines while using sound judgment in ambiguous cases. Comfortable working with multiple tools, including Dynamics, internal platforms, and KYC tools, and learning new systems quickly. Experience in customer support, community support, operations, or trust and safety / fraud review is a plus, especially in a crowdsourced or freelance environment. Ability to work independently, manage a steady ticket volume, and collaborate effectively with a distributed team. What We Offer Full-time contract, paid leave, and other benefits. The opportunity to work with an international team of talented colleagues across Spain, India, the Philippines, the USA, and more, in a diverse and open-minded environment. Growth opportunities within the company; this is an entry-level position where you can develop your skills and apply them to a wide variety of cases and situations. Who We Are OneForma is part of Centific, a global digital technology services company delivering solutions across multiple industries. Centific follows a people-first, intelligence-driven approach that helps brands create meaningful experiences, long-term value, and lasting customer loyalty. OneForma is an online community of go-getters and professionals who want the flexibility to work when they want and from where they want. We offer opportunities in translation, transcription, internet judging, testing, and data collection or labeling across 200 markets, for both part-time and full-time roles. Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy-related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.